Jonathan Glover Email & Phone Number

San Antonio, Texas, Us

Business Analyst and Decision Modeler.

San Jose, Ca, Us

Business Rules Analyst within the eBay Managed Payments Risk organization. Developing and executing risk strategies for the new global managed payments platform.Working as part of a global cross functional team to create new business requirements, test and validate new engineering products, analyze data using Teradata and Hadoop, execute Payment Risk strategies and support global business partners, policy teams and 3rd part vendors. Very exciting to play a part in the July launch of eBay Managed Payments.

San Jose, Ca, Us

Lehi, Utah, Us

IT Product Owner in the ecommerce space.

Lehi, Utah, Us

Business Analyst, Xango LLC November 2016 – May 2017• Serving as the primary lead for the OrbSix platform integration. Transforming high level ideas and existing functionality into detailed business requirements for technical development teams as well as end users. • Utilizing my experience to provide valuable business insights, recommendations and serve as communication intermediate for the executive level business leaders, product development teams, customer support groups as well as outside vendors.• Identify root cause and quickly implement solutions to resolve high priority issues as the first point of contact for production support.• Evaluate information and analyze data from different sources to identify core business needs and craft solutions that will provide maximum returns on investment.• Organize, track and report on multiple projects in varying statuses and priorities using Agile project management methodologies.

Us

Mtn West Region IT Support Specialist, Optum/United Health Group January 2016 – May 2016• Project managed complex data & technology projects, intermediating between regional business units, end users and working collaboratively with technical development teams & external engineering vendors. • Crafted IT and data related project business use case documents, projecting project financial costs, documenting data strategy solutions along with data & process flows. • Made strategic recommendations regarding the use, expansion and selection of network programs and technology through process flow and data analysis.• Created user acceptance testing requirements to ensure technology solutions satisfy business needs and smoke tested solutions for verification prior to launch as well as communicating upcoming changes with operational teams.

Us

Sr. Network Program Specialist, Optum Medical Network Utah/United Health Group March 2015 – January 2016• Responsible for rolling out operational related platform tools, business unit reporting and tracking KPI progress, providing feedback to increase operational efficiency, maintaining availability of tools and systems, first tier triage for BUG and system issues verification and filing service tickets with applicable engineering teams.• Tracked network partner incentive financial payments through data validation and creating quarterly payment reports for Finance. • Created and documented new workflows and operational procedures for new market startup.• Created business operations reporting dashboards related to daily production data, tracking to key metrics indicators and supplying ad hoc reports to individual business teams as needed by collecting operations data from multiple sources, analyzing and summarizing data for key decision makers and operational teams.• Performed ongoing network program analysis, strategy development and implementation with operational teams, outside sales and external network program partners.

San Jose, Ca, Us

Sr. Trust Business Rules Analyst, eBay Inc. September 2011 - March 2015• Managed complex global business rules set designed to mitigate legal IP risk, reduce grey market fraud and increase revenue through business initiative projects. • Utilized SQL data analytics for trend analysis, rule optimization and customer service contact reduction.• Developed business requirements for Customer Support (CS) referral automation models and CS case management prioritization to reduce customer contacts and save operational costs.• Lead cross functional global team calibration meetings that resulted in the most significant referral performance increases to date.• eRules platform support, responsible for rule change rollouts in live web environment including validation of code changes, smoke testing new data elements, monitoring real time site traffic on related pools and troubleshooting any issues during rule change deployments.

San Jose, Ca, Us

San Jose, Ca, Us

Global Rules Analyst, eBay Inc. January 2005 – August 2011• Managed business rules set around seller practices, prohibited items and high risk selling fraud.• Analyzed raw data via SQL queries for trend analysis and implemented targeted rules based solutions.• Ongoing legacy filter review and maintenance to maintain effective capture rates of prohibited items while simultaneously reducing CS volume.• Expert on keyword based search methods and circumvention tactics.• Training of new hires on platform tools and process.