Jonathan Gonzalez Email and Phone Number
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Jonathan Gonzalez personal email
Jonathan Gonzalez phone numbers
Salesforce Trailblazer link: https://trailblazer.me/id/jonalexalez I am an experienced professional who thrives on embracing new technologies and processes to drive business success and progress along the IT roadmap. I am always eager to take on challenges, expand my skill set, and continuously learn. With my leadership, organizational, analytical, and technical writing skills, I excel at creating and streamlining processes, while maintaining a laser focus on implementing changes that enhance efficiency and drive positive outcomes.
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Senior System AdministratorNovo Nordisk Jul 2023 - PresentBagsværd, DkTroubleshoot and resolve hardware, software, and network issues, reducing downtime. Monitor stock levels in order to maintain optimal inventory levels while minimizing excess inventory costs.Set up equipment for employee use, performing or properly installing cables, operating systems or software.Configure user accounts, permissions and passwords according to company policies.Participate in IT projects, contributing to the successful rollout of technology initiatives.Perform hardware upgrades, including RAM, SSDs, and graphics cards, to improve system performance.Provide onsite technical assistance during corporate events and meetings as required.Coordinate with vendors for warranty and non-warranty hardware repairs and replacements.Manage inventory of IT assets, including procurement and disposal, ensuring compliance with company policies.
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Information Technology System AdministratorAffordable Care Aug 2019 - Jul 2023Morrisville, North Carolina, UsConducted regular status meetings with internal teams and external partners to track progress against established milestones.Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.Created and implemented processes to ensure successful completion of projects.Coordinated resources across multiple departments and teams as needed for successful completion of projects.Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.Managed multiple projects with competing deadlines simultaneously.Built and established strong partnerships with teams, vendors and contractors.Led meetings with internal team members, consultants and contractors. -
It Operations EngineerChiltern Oct 2017 - Aug 2019Durham, North Carolina, UsSet up user accounts, profiles, and passwords in accordance with company policies.Coordinated with vendors regarding service contracts or warranties for purchased equipment.Installed, configured, and maintained desktop hardware and software for end-users.Maintained inventory of all equipment, hardware, and software upgrades.Tested new technologies before deploying them into production environment.Resolved incidents related to hardware malfunctions or software incompatibilities.Diagnosed and serviced desktops, laptops, software applications and equipment such as printers and fax machines.Supported users with in-person and remote technical assistance. -
Senior Desktop Support TechnicianCox Communications Jan 2017 - Oct 2017Atlanta, Ga, UsAssisted with network administration tasks such as user account setup and maintenance.Provided remote assistance to users via phone, email, or remote access tools.Configured and troubleshot printers, scanners, and other peripherals.Resolved service requests by individually troubleshooting and addressing user issues.Developed and maintained documentation related to desktop support procedures.Provided technical support for Windows, Mac OS, and Linux operating systems. -
Salesforce AdministratorCoresphere, Llc. Jan 2016 - Dec 2016Bethesda, Maryland, UsProvided technical support to internal users on Salesforce issues or questions.Assisted with data migration activities such as cleansing of data and mapping of source to target systems.Customized sales process flows using Process Builder and Flow Builder based on user needs.Customized dashboards to track usage for productivity and performance of business centers and sales teams.Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules. -
Signal Support Specialist 25UNorth Carolina National Guard May 2013 - May 2016Raleigh, North Carolina, UsRepaired broken or malfunctioning components in signal support systems.Performed preventive maintenance checks on signal support systems and associated equipment.Implemented security measures to protect data from unauthorized access or modification.Provided technical assistance and troubleshooting support for communication systems, networks, and equipment.Documented all repairs performed on signal support systems and associated equipment.Installed new software applications for users on various communications systems.Conducted periodic system performance tests to ensure optimal operation. -
Salesforce AdministratorSalesforce Mar 2014 - Apr 2015San Francisco, California, UsProvided end-user support such as troubleshooting errors in existing functionality or providing workarounds when required.Resolved technical issues related to integration, customization and implementation of Salesforce applications.Implemented security protocols to ensure data integrity within the system.Managed user access levels across multiple environments including production, staging and development instances.Monitored application performance and provided solutions to optimize operations.Analyzed user needs and developed specifications accordingly.Performed data migration from legacy systems into Salesforce CRM.Configured profiles, roles, sharing rules, workflow rules, according to client's requirement.
Jonathan Gonzalez Skills
Jonathan Gonzalez Education Details
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Trailhead By SalesforceCloud Technology -
MycomputercareerInformation Technology
Frequently Asked Questions about Jonathan Gonzalez
What company does Jonathan Gonzalez work for?
Jonathan Gonzalez works for Novo Nordisk
What is Jonathan Gonzalez's role at the current company?
Jonathan Gonzalez's current role is Senior System Administrator in Pharmaceutical Industry.
What is Jonathan Gonzalez's email address?
Jonathan Gonzalez's email address is jo****@****are.com
What is Jonathan Gonzalez's direct phone number?
Jonathan Gonzalez's direct phone number is (877) 406*****
What schools did Jonathan Gonzalez attend?
Jonathan Gonzalez attended Trailhead By Salesforce, Mycomputercareer.
What are some of Jonathan Gonzalez's interests?
Jonathan Gonzalez has interest in Soccer.
What skills is Jonathan Gonzalez known for?
Jonathan Gonzalez has skills like Cloud Computing, Cloud Applications, Salesforce.com Administration, Security Clearance, Network Security, Military Experience, Leadership, Bilingual Communications, Networking, Troubleshooting, Software Installation, Customer Service.
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