Identify operational needs and implement tailored technology solutions using. Collaborating with multiple departments, this role is key in streamlining processes and offering technical support for zoo-wide systems. The position is essential for maintaining a robust technology infrastructure that supports both administrative and operational activities.Upgraded 120 Aruba Access Points and an Aruba 7210 Controller from AOS 6.8 to AOS 8.10 with the help of a wireless engineer. Rebuilt the VM for Aruba Airwave in Hyper-V and organized APs for reporting and firmware updating. Redesigned wireless SSIDs to bridge existing wired VLANs and segment guest Wi-Fi. This better served the organization's needs and efficiently used available airtime with limited budget. This also allowed us to roll out Wi-Fi 6 in our new building with Aruba AP-635s.Implemented Apple Business Manager accounts, Zero-Touch enrollment, and Intune management of MacOS and iPad OS.Road mapped replacement of windows PCs to get ready for Windows 11 in time to keep our workstations up to date with security patches. Worked with vendors to meet our goals within budget.Continue to provide support for departments and users and understand their needs and think of holistic solutions that IT can provide.

IT Professional at Zoo Atlanta helping with growth projects and supporting the needs of the organization and its end users. Experience using Aruba HPE network hardware, Microsoft Azure hybrid AD, PowerShell, Kaseya VSA, Carbon Black EDR, Mitel VoIP, and Office 365.Help ensure confidentiality, availability, and integrity of IT services using research skill, experience, EDR, and Kaseya VSA endpoint agents.Experience with remote deployment of .MSI, use of .bat scripts, remote execution of PowerShellPromote the use of Office 365 products, including Power Automate, Teams and SharePointDiscovered and documented 30 year old conduit to install a single mode fiber ring with Netplanner, our fiber vendor.Initiated and followed through with projects to establish network in more buildings around the zoo using fiber opticsIntroduced 3D printing internal services.Spare time is used to help the Dian Fossey Gorilla Fund International with some of their IT needs, including networking, VoIP and endpoint management.