Jonathan Gould Email & Phone Number
Who is Jonathan Gould? Overview
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Jonathan Gould is listed as Business Analyst @ Virgin Media | Agile / Waterfall Methodologies at Virgin Media, a company with 11260 employees, based in West Midlands, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Jonathan Gould.
Jonathan Gould previously worked as Project Lead (PIA) at Virgin Media and Business Analyst at Virgin Media. Jonathan Gould holds Gnvq, Information Communication Technology, Pass from South Birmingham College.
Email format at Virgin Media
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About Jonathan Gould
With over two years of experience as a Business Analyst at Virgin Media O2, I am passionate about driving improvements, automation and digital strategy within the business. I have multiple certifications, Business Analysis tools and techniques that enable me to deliver high-quality artefacts for complex and specialized projects across various business functions.I engage with internal, external SMEs, stakeholders and end users to capture user stories, requirements, and acceptance criteria.Managing multiple projects simultaneously using Waterfall and Agile methodologies. I also leverage my data analysis and reporting skills to provide insights and recommendations to senior management and the wider project team. I thrive in challenging and fast-paced environments, and I always maintain my professionalism and commercial awareness. My goal is to contribute to the growth and innovation of Virgin Media O2 and deliver exceptional customer experience.
Jonathan Gould's current company
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Jonathan Gould work experience
A career timeline built from the work history available for this profile.
Business Analyst
Working within the Transformation team to drive improvements, automation and digital strategy.Engaging with internal/external SMEs, stakeholders, end users to achieve our ambitions, deliver IT devops and end user centric improvements.Utilising successful elicitation to capture user stories, requirements and acceptance criteria for exceptionally specialised.
Operational Support Manager (Network Expansion)
Leading an intuitive and quickly evolving team of 10 - we are currently trialling & implementing exciting and agile methods of expanding our network to meet ever growing customer demand across the UK in order to meet future needs.Responsibility over reporting to head of departments & finance which includes a mixture of detailed excel spreadsheets utilising.
Operations Centre Representative (Network Expansion)
Part of an agile team tasked with smallworks opportunities to expand the Virgin Media network, utilising an array of data lead tools, applying logic, experience and financial estimates in order to proceed with civils/cabling.
Cse
Providing specialist quotation and fleet support to field-based fleet sales managers and directly to customers on a B2B fleet basis in a variety of horizontal and vertical markets.Custom quotations based on manufacturer support and customer terms along with reviewed residual values to ensure balanced business risk whilst maintaining price competition with.
Query Resolution Analyst
Responsibility for resolving invoice queries/disputes for the EMEA & Russia region.
Cse
Providing specialist quotation and fleet support to field-based fleet sales managers and directly to customers on a B2B fleet basis in a variety of horizontal and vertical markets.Custom quotations based on manufacturer support and customer terms along with reviewed residual values to ensure balanced business risk whilst maintaining price competition with.
Senior Customer Service Advisor
Full ownership of 2 of the businesses 10 top accounts requiring named contact responsibility, ALD & Kia and being the key point of escalation. Following this promoted to Senior for Volkswagen and Porshe financial services.KPI and assorted reports requiring in depth knowledge of excel and data presentation.Inbound and outbound calls – including calls to.
Contract Retention Advisor
Responsible for a personal book of business of £1.13M. CRM for the West Region (value circa £3.48M) – primarily B2B for SMEs however also responsible for select high value key accounts.Responsibility for resolving invoice/billing queries, disputes and ensuring purchase orders are received and updated. Producing quotations and renewals/upsells.Providing.
Customer Service Team Leader
Managing a team of 7 direct reports with all training, HR associated tasks under my responsibility. Including attraction, new hires, performance improvement/management, motivation/morale including MBOs, disciplinary and dismissal. Correct pre-planning and organisation was essential for these tasks.Performing and driving in depth analysis on customer data.
Colleagues at Virgin Media
Other employees you can reach at virginmedia.com. View company contacts for 11260 employees →
Rourke Bill
Colleague at Virgin Media
Liverpool, England, United Kingdom, United Kingdom
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MC
Marie Campion
Colleague at Virgin Media
Hucknall, England, United Kingdom, United Kingdom
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PB
Pat Bean
Colleague at Virgin Media
England, United Kingdom, United Kingdom
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BM
Brian Mccabe
Colleague at Virgin Media
Paisley, Scotland, United Kingdom, United Kingdom
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PR
Pete Robinson
Colleague at Virgin Media
United Kingdom, United Kingdom
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NM
Nafisa Mahmood
Colleague at Virgin Media
Bradford, England, United Kingdom, United Kingdom
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MS
Mike Summerfield
Colleague at Virgin Media
Milton Keynes, England, United Kingdom, United Kingdom
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JD
Joseph Duffy
Colleague at Virgin Media
Motherwell, Scotland, United Kingdom, United Kingdom
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PW
Philip Woolley
Colleague at Virgin Media
Liverpool, England, United Kingdom, United Kingdom
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CM
Chris Makin Childs
Colleague at Virgin Media
United Kingdom, United Kingdom
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Jonathan Gould education
Gnvq, Information Communication Technology, Pass
Education record
Bachelor'S Degree, Business Administration And Management, General
Frequently asked questions about Jonathan Gould
Quick answers generated from the profile data available on this page.
What company does Jonathan Gould work for?
Jonathan Gould works for Virgin Media.
What is Jonathan Gould's role at Virgin Media?
Jonathan Gould is listed as Business Analyst @ Virgin Media | Agile / Waterfall Methodologies at Virgin Media.
Where is Jonathan Gould based?
Jonathan Gould is based in West Midlands, England, United Kingdom while working with Virgin Media.
What companies has Jonathan Gould worked for?
Jonathan Gould has worked for Virgin Media, Daimler Fleet Management (Uk), Infor, Bca Logistics Limited, and Avery Weigh-Tronix.
Who are Jonathan Gould's colleagues at Virgin Media?
Jonathan Gould's colleagues at Virgin Media include Rourke Bill, Marie Campion, Pat Bean, Brian Mccabe, and Pete Robinson.
How can I contact Jonathan Gould?
You can use AeroLeads to view verified contact signals for Jonathan Gould at Virgin Media, including work email, phone, and LinkedIn data when available.
What schools did Jonathan Gould attend?
Jonathan Gould holds Gnvq, Information Communication Technology, Pass from South Birmingham College.
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