Jonathan Gould Email & Phone Number

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

Working within the Transformation team to drive improvements, automation and digital strategy.Engaging with internal/external SMEs, stakeholders, end users to achieve our ambitions, deliver IT devops and end user centric improvements.Utilising successful elicitation to capture user stories, requirements and acceptance criteria for exceptionally specialised technical teams within an array of business functions.Managing multiple projects across several business functions at once and transitioning these into our new ways of working via Jira utilising Waterfall and Agile methodologies.

Birmingham, England, United Kingdom

Leading an intuitive and quickly evolving team of 10 - we are currently trialling & implementing exciting and agile methods of expanding our network to meet ever growing customer demand across the UK in order to meet future needs.Responsibility over reporting to head of departments & finance which includes a mixture of detailed excel spreadsheets utilising data connections, queries & pivot tables to provide both high and low level views, ownership and admistration of team Sharepoint and full end to end project management.

Birmingham, England, United Kingdom

Part of an agile team tasked with smallworks opportunities to expand the Virgin Media network, utilising an array of data lead tools, applying logic, experience and financial estimates in order to proceed with civils/cabling.

Solihull

Providing specialist quotation and fleet support to field-based fleet sales managers and directly to customers on a B2B fleet basis in a variety of horizontal and vertical markets.Custom quotations based on manufacturer support and customer terms along with reviewed residual values to ensure balanced business risk whilst maintaining price competition with competitors.Managing renewals for my allocated accounts – circa 7000 vehicles on a variety of contract terms.Inbound and outbound calls covering complaints, queries, driver assistance & breakdown.Maintaining a live and active knowledge of the ever-changing market conditions – particularly the challenges over the last 18 months with WLTP/model changes and company car tax rates.Processing new vehicle and fleet orders including providing delivery updates from factory and chasing dealers.

Solihull

Responsibility for resolving invoice queries/disputes for the EMEA & Russia region.

Solihull

Providing specialist quotation and fleet support to field-based fleet sales managers and directly to customers on a B2B fleet basis in a variety of horizontal and vertical markets.Custom quotations based on manufacturer support and customer terms along with reviewed residual values to ensure balanced business risk whilst maintaining price competition with competitors.Managing renewals for my allocated accounts – circa 7000 vehicles on a variety of contract terms.Inbound and outbound calls covering complaints, queries, driver assistance & breakdown.Maintaining a live and active knowledge of the ever-changing market conditions – particularly the challenges over the last 18 months with WLTP/model changes and company car tax rates.Processing new vehicle and fleet orders including providing delivery updates from factory and chasing dealers.

Birmingham, United Kingdom

Full ownership of 2 of the businesses 10 top accounts requiring named contact responsibility, ALD & Kia and being the key point of escalation. Following this promoted to Senior for Volkswagen and Porshe financial services.KPI and assorted reports requiring in depth knowledge of excel and data presentation.Inbound and outbound calls – including calls to advise of failure of service with a view to resolving and logging complaints including investigation, response & compliance.Covering other accounts as and when required by the business.Continuous improvement of processes

Birmingham, United Kingdom

Responsible for a personal book of business of £1.13M. CRM for the West Region (value circa £3.48M) – primarily B2B for SMEs however also responsible for select high value key accounts.Responsibility for resolving invoice/billing queries, disputes and ensuring purchase orders are received and updated. Producing quotations and renewals/upsells.Providing tailored solutions to customers to enhance customer experience and to reduce cost to serve to AWTX - driving higher profitability.Working in co-operation with field sales managers and other business areas to safeguard contract base and increase sales, including tenders and compliance.Involved and headed up several internal simplification projects resulting in enhanced customer experience and lower overheads to business.Generating data and presenting monthly reports on a variety of subjects (renewals, profitability, contract base variations+ more)Overseeing the clockwise system, booking holiday, resolving absences and providing confirmation of worked hours for 3 teams totalling 14 people.

Birmingham, United Kingdom

Managing a team of 7 direct reports with all training, HR associated tasks under my responsibility. Including attraction, new hires, performance improvement/management, motivation/morale including MBOs, disciplinary and dismissal. Correct pre-planning and organisation was essential for these tasks.Performing and driving in depth analysis on customer data and CSAT to enable recommendations to influence key stakeholders to ultimately improve the way we operate as a business.Negotiation at a top tier corporate level involving face to face meetings and discussions with director level and above for FTSE companies in both horizontal and vertical markets.Customer Relationship Management, including setting expectations, leads and conversions, proactively managing issues and or complaints, maintaining relationships and having “difficult” conversations as required. Also included day to day requirements such as following through orders and providing reports.Creating data tracking modules tailored to the requirements of the business to enable high detail reporting on workflow, revenue loss, net promoter score/C Sats and KPI’s.Presenting in depth monthly financial reports on revenue, COS, P&L and EBITDACreating and profiling training requirements within the team using an in depth skills matrix.Project management – managing multi million pound projects for corporate, top tier and mid-market companies using the PRINCE2 & PRIME methodology whilst ensuring quality of service and seamless transition to maintain first rate customer experience.Ultimate team responsibility for an active book of business circa £3.5 million revenue p/ Change management including appropriate messaging during sensitive times and providing Q&A to teams and individuals as required. Managing training, handover of processes and caseloads to another location whilst maintaining workflow quality and SLA between 2 locations ultimately running the workload down into a single location.

Gnvq, Information Communication Technology, Pass

Education record

Bachelor'S Degree, Business Administration And Management, General

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