Working alongside two other partners, I was responsible for ensuring the smooth daily operations and financial performance of the store in alignment with strategic objectives. I oversee staff recruitment and development, pricing, sales, merchandising, and inventory management; whilst personally maintaining the store’s business-critical IT systems.Store Management and Operations: • Participating in strategic planning and execution• Implementing and facilitating organisational change where required (i.e. changes resulting from industrial relations legislation, revised job classification structures or technological changes)Sales, Merchandising and Customer Service:• Frequently taking direct accountability for the store’s profitability, ensuring the achievement of sales targets and controlling costs within budget• Analysing and maintaining records of sales figures and financial transactions, including cash, cheque and credit card transactions• Determining the layout of fittings and merchandise to promote products and attract consumers• Ensuring swift resolution to customer complaints and maintaining a high level of customer service

• Responsible for installing, supporting and maintaining new server hardware and software infrastructure, ensuring optimal performance and network uptime.

• Responsible for providing remote and onsite technical support to customers, primarily servicing two major clients (Incredible Connection (Woodmead branch) and the University of Pretoria)