• Built a successful online e-commerce business specializing in B2C books and other media sales, utilizing online sales and marketing platforms and leveraging locally sourced merchandise• Implemented a Customer First strategy on day one to build trust through establishing a positive reputation and earning customer reviews and ratings, resulting in an aggregate 99.9% positive review rate to this day• Evolved the primary business strategy from high-inventory, labor intensive media, to no-inventory, tech-focused POD consumer goods, resulting in significant reductions in inventory, labor and other business costs• Continually introducing new automation in all stages of the business by monitoring, testing and implementing tools from the rapidly expanding AI market, and pairing them with programming languages such as Python and SQL • Manage the entire end-to-end operational business flow, including product sourcing, product design, pricing, manufacturing, advertising, SEO, order fulfillment, customer service etc.• Use analytics to research the market for soft spots in both evergreen consumer goods as well as trending or seasonal items, and then model out pricing and profitability models to determine viability

As the Strategic Business Partner to the SVP for the Federal (DoD & Civilian) sales organization, I had the opportunity to play a key role in driving revenue growth and strategic alignment.• Strategic business partner to the Federal Sales organization, including executive level administrative and strategic responsibilities to the CRO while the Federal SVP role was vacant • Designed and executed a revised revenue retention strategy for the entire Federal sales business, including several of the largest customers in the company, and overall representing tens of millions in net-new and renewal revenue• Managed Federal sales forecasting, planning and strategy, including presenting business status, outlook and path forward on weekly forecast call with global SVP/EVP leadership and C-suite executives• Partnered with sales, marketing, product, and finance to optimize go-to-market strategy and execution

As a key operations partner to the sales SVP’s/GVP, I was responsible for driving annual sales planning, Go-to-Market (GTM) strategy, and business development activities.• Primary operations partner to sales SVPs and GVPs in region, driving annual sales planning and go-to-market strategy for the mid-market applications segment• Designed, optimized, and implemented the annual territory alignment and resource allocation models, including development of net-new territory types and segmentations• Analyzed metrics for sales, marketing and operations executives, providing insights in to the current strategies, and direction in to where and how improvements should be implemented• Chosen by executive leadership to represent the entire segment on the Business Controls and Governance panel, responsible for impartially reviewing resolve sales account disputes between segments

As the first sales operations leader, I was responsible for partnering with executive leadership to implement operational processes that maximized the business's ability to grow and succeed within the rapidly expanding market.• Responsible for the design and implementation of a centralized operations program to manage sales planning, analytics, modeling, tool and process development, and training and enablement• Partnered closely with the CFO and sales leadership on GTM, forecasting, revenue and planning strategy, including cadenced status of the business presentations which sometimes included the Board of Directors or CEO• Designed, defined and optimized the entire sales process from lead generation to closed won/ lost, including CRM and sales tool management, documentation, and training and enablement• Organized a two 2-day intra-company sales conference, including executives, sales leaders and global sales members, focusing on delivering a 360 holistic view of the overall business

As a strategic operations leader within the global sales organization at Tableau Software, I was responsible for building scalable business solutions that optimized sales productivity and efficiency.• Responsible for front-line support to the fast-growing global direct sales team, including all levels of sales leadership, overlay, partner, Customer Success and other auxiliary sales organizations (300+ people)• Architected the very first Sales Territory Alignment Program, responsible for creating and implementing net-new strategies for building equitable sales territories for 200 reps and managers, across segments, and globally• Took ownership of the Customer Success global territory modeling strategy, partnering with the GVP to optimize CS strategy and scale with the rapidly growing renewal revenue while preserving a 95% renewal rate• Designed and implemented an internal case management tool between Sales and Sales Operations, resulting in significant reductions in resolution time, as well as providing data points for tracking systematic issues and trends

Functioned as the Program Manager, responsible for managing operational process development and integration for the launch of new products in the Public and Private Cloud domains• Chosen by executive leadership to be the Program Manager responsible for managing the roll-out of several new Cloud based products going to market• Partnered with stakeholders across sales, marketing, product, pricing, finance, legal and other, to successfully execute the on-time launch of several cloud based products• Consistently led the cross-functional organization to reach key milestones through effective program management methodologies and best practices• Relied upon as the sales SME and POC, providing day-to-day support to sales and sales leadership

Responsible for maintaining an efficient sales cycle for the sales organization through process development and day-to-day support and troubleshooting• Responsible for proactively engaging in process development and providing day-to-day support and troubleshooting to the global sales organization• Streamlined key sales processes and tools, resulting in more efficient sales cycles• Served as a financial analyst responsible for auditing and reporting on all sales transactions• Provided day-to-day support on all operational issues for the global sales team• Received two excellence awards in cross-functional leadership on behalf of SaaS Services

Managed the full contract cycle between customers and SaaS Services • Managed the full contract cycle on all engagements between the customers and the SaaS Services organization, partnering internally with legal, contracts, finance and the sales team• Provided ad-hoc support to the sales team regarding the best course of action in resolving contractual issues• Recognized for providing an improved customer experience through the timely and clear communication of feed-back and next steps to customers and internal sales

Successfully designed, implemented and managed a job classification and compensation assessment program as part of an organization redevelopment initiative•Developed a comprehensive research instrument used for data collection in support of HR initiatives•Administered information gathering interviews with employees and all levels of management•Analyzed employee and firm data to compare internal, local and national labor markets•Advised management on how to add value through the implementation of an organizational development process•Developed position specific recommendations and advised leadership on how to best align responsibilities more efficiently within each department

Project leader responsible for managing multiple survey research projects throughout the state of Texas•Staffed, trained and managed over 100 project-based contractors throughout multiple locations•Collected and analyzed data with the use of SAS, SPSS and WinCross statistical software •Organized and moderated numerous healthcare related focus groups throughout the state •Analyzed data relating to special education research that was discussed in a report to state legislature

Managed the recruitment process for four separate departments within the research and development organization•Developed, integrated and managed the departmental candidate tracking system•Coordinated all candidate interview and travel activities•Served as the primary point of contact between management and candidates•Received departmental award of excellence, after 2 months, based on overall job performance