• Led corporate communications activity, including media relations, events, crisis management, collateral development, employee communications, and PR activities in coordination with local community and government figures. • Frequent interaction with executive leadership, reporting to the CEO. • Developed and executed timely, quality, cost-effective internal and external communications to shape the company’s image and values and support its business strategy.• Collaborated with marketing to ensure employees received appropriate, timely, culturally-sensitive communications.• Composed and edited compelling and relevant content across channels, including internal announcements, newsletters, CEO addresses, bylined articles, blog and social media posts, emails, talking points, fact sheets, presentations, press releases, video scripts, web copy, biographies, case studies, and more.• Guided internal stakeholders in the development of communications plans and associated assets.• Maintained consistent corporate and employer branding across internal and external channels, websites, and social media.• Expanded employer branding initiatives with the integration of video and graphics.• Organized and directed external events in eight markets (U.S. and Japan), including speaking engagements, open house and after hours events, community outreach and volunteer efforts, photo and video shoots, networking and recruiting events, as well as internal celebrations, town halls, and outings.• Recipient of the Alcami Green award for environment stewardship, waste reduction, and sustainability.

• Excelled in a dual role, managing corporate communications activity and the creation and deployment of a standardized global client relations system, while serving as the face of the organization at various corporate initiatives and events.• Drafted and collaborated with cross-functional leads to promote the company through external news/media.• Composed and edited compelling and relevant content across channels, including internal announcements, newsletters, CEO addresses, bylined articles, blog and social media posts, emails, talking points, fact sheets, presentations, press releases, video scripts, web copy, biographies, case studies, and more.• Led the organization’s client relations function, leading a team of seven to streamline client visit processes and harmonize the aesthetics of all seven corporate sites and over 550 annual visits, providing visitors with a consistent positive experience. • Earned consistently high Net Promoter Scores (highest monthly score: 67, cumulative: 34) for the organization as a result of continuous improvement efforts and a commitment to delivering superior client experiences.• Recipient of multiple Alcami awards, including Marketing All-Star award, World-Class Customer Experience award, and awards for successful new site and office launches in St. Louis and Tokyo.

• Led the organization’s client relations function across seven production facilities (six U.S., one EU), and managed and developed a team of four to support over 500 annual client visits.• Launched and managed the organization’s global client relations program, including a comprehensive, digital visitor survey for customer feedback and tracking of Net Promoter Score at all Alcami facilities. • Authored a charter, detailing the state of the client relations program, outlining its strategic plan and goals, and defining plans for its improvement and growth in the current fiscal year and in years to come. • Prepared and managed budgets and performance assessments.

• Developed engaging content for brochures, company and product fact sheets, promotional materials, newsletters, advertising, presentations, and client communications to support all company business units and functions.• Key contributor to corporate branding initiatives and communications strategies, client visits, and events. • Coordinated travel for clients, prepared client gifts, awards, and hotel welcome packages.• Generated weekly and monthly client visit reports for senior leadership. • Created and implemented visitor surveys to understand organizational aptitude and improve client experience.

• Formulated and successfully implemented a comprehensive client experience program for Alcami Germantown.• Developed strong relationships with key clients and industry stakeholders by guiding them through the entire site visit process, from initial contact to meeting logistics, arranging for tours, and proactive communications.• Organized Alcami Germantown’s client scheduling process and managed its shared calendar.• Recorded and reacted to post-meeting feedback by executing process changes and introducing new amenities. • Recognized by the organization and clients alike for outstanding customer service and for providing a seamless, guided on-site experience.

• Consistently led sales of print, digital, and mobile recruitment solutions to a panel of high-volume accounts.

• Coordinated print and digital advertising campaigns for local and national advertisers.• Created content for internal events, promotions, collateral, and advertising campaigns.

• Sold print and digital classified advertising products to businesses and private parties.