I was accountable for the day-to-day operation of the diverse IT service portfolio and infrastructure at O2. I was responsible for IT service on a 24x7 basis to ensure incidents are resolved quickly, changes are properly planned and co-ordinated, and support teams and vendors are focused on business priorities. I am technically aware, and always look to improve services by enhancing support processes, and understanding the root cause of all incidents and addressing the underlying issue.I conducted meetings with partners and recommended strategic plan for the development of IT technologies. I formulated design documents and submitted project progress reports to boards in compliance with strategic test plans, operational acceptance standards, and change management procedures. I maintained RFP procedure/drafting documents, invited, selected, and negotiated vendors, renewal agreements with existing suppliers to reduce cost and increase service standards. I monitored customer transitions, organised IT events related to operating system, hardware, database and application alarms to test customer journey.o Primary point of contact for the business covering major incidents for IT infrastructure and associated services, generating regular business reporting to drive BI and ERP.o Instilling ITIL processes for incident, problem, change and risk, aligning teams and vendors.o Achieved business targets by improving security/vulnerability control through creation of patch management schedule, zero-day process.o Improved support techniques, capacity, and growth of service for predefine period by understanding root cause of incidents to resolve issues.o Optimised quality and productivity by co-ordinating with stakeholders while providing high-level IT services and implementing key performance indicators.o Identified and mitigated overall infrastructure risks that reduced incidence volume by 20% and average resolution time by 30% within 2 years.

I led and trained staff teams for developing and introducing high-quality global computer education programme, controlling large international budget in 12 underprivileged countries across the world. I created advanced web-based applications for global integration of training centers. I steered coding of web-based mentoring toolset. I oversaw management of network resources in Africa.

As IT Consultant and Vendor Manager for this major Japanese city bank, I was working in a high pressure, multi-cultural environment where I was the technical lead for the bank’s primary trading systems based on Sun and HP architectures. I also managed a range of complex international projects to develop and deliver a new suite of mission-critical trading systems for the bank on time and within budget. In addition to managing the day-to-day operation of the trading systems, I had the lead role in managing the support vendors for IT hardware, operating systems and trading applications support. This involved regular service reviews, contract negotiations, and the transition of services between vendors, as well as the management and escalation of on-going support and development activities.

For my role as Computer Centre Manager of this national literacy and bible translation organisation I was based in Ouagadougou, from where I managed the installation of large computer networks, designing and building of an intranet based on Red Hat Linux systems, and also the management of African and expatriate staff. I travelled between Burkina Faso, Ghana, Benin and Mali in my role.