Jonathan Grocock is a Head of Customer Care Operations , Planning & Delivery - Global Customer Care at ASOS.com at ASOS.com. He possess expertise in itil, service management, incident management, it service management, itil certified and 28 more skills. Colleagues describe him as "When it comes to workforce planning, Jon is highly skilled and experienced. At EON working with Jon, I saw huge value add in ability to gather data and facts and translate them for senior leaders, with recommendations on actions in areas such as recruitment, or multis killing with clear articulation of costs and impacts to aid executive decision making. A team player, who builds strong relationships, and uses his internal network effectively to deliver timely interventions. Recommended!" and "When Jon came on board at Arvato as the Head of WFM & BI and we started to talk it was immediately evident that he wanted to make a difference. The Arvato team were talented but overworked and under-resourced technically and Jon quickly built a business plan that would revolutionise the way their planning and resource team work and are valued within the business. He produced not only a short term project requirement but also a 3 year business plan that encompassed our WFM project and how the planning department would evolve as a result. Our project needed funding which more than one person told me wouldn't be approved but Jon found a way to made it happen - he has the steely determination to get things over the line. Working with Jon through the project was both a pleasure and rewarding; he has the rare ability to remain warm and affable while maintaining authority and ownership to deliver his company's goals. The project was conducted with an openness and professionalism you don't always see in RFP processes. This resulted in a project delivered on time and in budget for Arvato and a great relationship built between companies and individually."