Commercial business process design and improvementCorporate licensing and process complianceDistributor relationship managementHealthcare accreditation management with focus on medical equipment

Managed large team of Reimbursement/Inside Sales professionals. The Reimbursement department is responsible for the processing of new sales and reordering of disposables through insurance entities. The Reimbursement team is the liason between the patients, our Sales team, Physician's, and managed care organizations.

My customer service and technical support departments are the first point of contact for all customers, physicians, insurance companies, and field based sales representatives. My customer service team is responsible for sales processing which includes support for the field based sales representatives, collection of patient medical documentation, verification of insurance benefits, and collection of coinsurance payments. Customer Service also assists the managed care team to coordinate contracts and single case negotiations. My technical support team is a 24 hour service department that assists patients and physicians with the operation of their CGM device. Technical Support is responsible for accurate complaint reporting and tracking to DexCom’s quality assurance department.

Animas Corporation, a Johnson and Johnson Company, manufactures insulin delivery pumps for individuals with diabetes. The patient administration department is the inside sales team dedicated to insurance authorization processing for all orders. The Patient Administration Department is structured into three teams, new sales assistance, new sales processing, and sales re-order processing. This department is the first point of contact for all customers, physicians, insurance companies, and field based sales representatives.