Jonathan Gula Email & Phone Number

Vancouver, British Columbia, Canada

Role Description• Quickly understand customer needs, preferences, emotions and communication styles in order to respond with the right product to suite and exceed their needs• Demonstrate comprehensive product knowledge by educating customers on the benefits/tradeoffs across an expansive catalogue of 25+ product categories, brands, styles and financing options.• Identify cross-sell/up-sell opportunities across different product categories to simultaneously benefit the company… Show more Role Description• Quickly understand customer needs, preferences, emotions and communication styles in order to respond with the right product to suite and exceed their needs• Demonstrate comprehensive product knowledge by educating customers on the benefits/tradeoffs across an expansive catalogue of 25+ product categories, brands, styles and financing options.• Identify cross-sell/up-sell opportunities across different product categories to simultaneously benefit the company, vendors and customers.• Create a partnership with Sleep Country vendors to deepen product knowledge and support customer relationships.• Manage customer experience and relationship throughout the entire sales pipeline, from first contact to product delivery• Forecast product sales , identify potential shortages and reconcile store-wide inventory to ensure the store will meet the weekly demand Role Growth• Took ownership of the store's inventory process by reconciling store demand with product replenishment, removing all product shortages• Responsible for mentoring and training new associates over a two month period in sales techniques, product knowledge, and customer relationships• Built an automated scheduling tool to manage the store's employees. Accolades• Regional Sleep Expert Award: Top 3 in the region across 8 sales metrics, demonstrating well rounded sales capabilities.o Monthly Award (30x+)o Annual Award (2x) • Regional Top Sales Person: Top gross profit in sales for the regiono Annual Award (1x)• National Gross Profitabilityo Top 2 Percentile (2021, 2020,2019)o Top 5 Percentile (2018, 2016, 2015)o Top 10 Percentile (2012-2014)• National Sales Contest Winner o Grand Prize Winner (2021, 2019, 2018, 2016, 2015, 2013)• Average 130% of monthly sales target generating $1,000,000+ in total gross sales for Sleep Country. Show less

7676 Woodbine Avae

• Created business strategies in order to produce and maintain a steady flow of clientele • Developed a network of individuals in complimentary industries, creating a constant flow of business referrals.• Provide mortgages to residential and commercial clients in the GTA, specializing in “A” and “B” level lending• Assisted with the refinancing of clients’ assets• Dealt with debt management issues by advising clients on strategies to reorganize and effectively budget their… Show more • Created business strategies in order to produce and maintain a steady flow of clientele • Developed a network of individuals in complimentary industries, creating a constant flow of business referrals.• Provide mortgages to residential and commercial clients in the GTA, specializing in “A” and “B” level lending• Assisted with the refinancing of clients’ assets• Dealt with debt management issues by advising clients on strategies to reorganize and effectively budget their finances • Aided companies seeking small business loans Show less

Toronto, Canada Area

• Managed and supervised a team of 10 individuals to coordinate and prepare for the execution of large scale auctions • Assisted in the hiring of team members for both the auctions and call center • Managed all aspects of the Account Payable, including administrative tasks and money deposits• Organized and conducted the dismantling and reassembly of a warehouse

Toronto, Canada Area

• Organized employee training sessions for corporate clients• Set up training venues, planned and executed training activities, and supplied supportive materials• Group leader of different types of events ranging from bike building for charities to scavenger hunts in the GTA and Niagara Falls.