Jonathan Guy Goodwin Email & Phone Number

London, England, United Kingdom

Team leader in the Platform Management and Monitoring global support team.• Management of teams in the follow-the-sun regions (APAC, UK, US)• Chairing weekly scrums and management of the BAU backlog Jira / Azure DevOps• Incident Management, root cause analysis and incident resolution• Global change manager for the core platforms• Support and management of investment batch for scheduling, file transfers and incident alerting including IBM Workload Scheduler, MOVEit Automation, MOVEit Transfer, WINSCP, xMatters• Creation of recovery and business continuity plans for the core investment systems• Technical SME for batch data, ETL and scheduling for application teams• Ensuring all internal and external audit requirements were met across all core platforms • Analysing core platforms for vulnerabilities and deployment of patches and security fixes• Reviewing capability and utilisation to ensure technical efficiencies• Vendor management including financial tracking• Delivery of presentations and townhalls and training of technical teams

London, England, United Kingdom

EMEA team manager for Global Data Services follow-the-sun support team. • Management of the EMEA team and mentoring of colleagues in global teams including training and supporting the APAC Production Support team• Incident Management, root cause analysis and incident resolution• Support and management of investment batch for scheduling, file transfers and incident alerting including IBM Workload Scheduler, MOVEit Automation, MOVEit Transfer, WINSCP, xMatters• Creation of recovery and business continuity plans for the core investment systems• Supplier and vendor management and liaising with key business stakeholders• End-to-end data flow analysis following a merger of four companies within the Mass Mutual group• Creation of monthly KPI’s and metrics against defined SLA’s

20 Old Bailey, London

EMEA team manager for Global Data Services follow-the-sun support team. • Management of the EMEA team and mentoring of colleagues in global teams including training and supporting the APAC Production Support team• Incident Management, root cause analysis and incident resolution• Support and management of investment batch for scheduling, file transfers and incident alerting including IBM Workload Scheduler, MOVEit Automation, MOVEit Transfer, WINSCP, xMatters• Creation of recovery and business continuity plans for the core investment systems• Supplier and vendor management and liaising with key business stakeholders• End-to-end data flow analysis following a merger of four companies within the Mass Mutual group• Creation of monthly KPI’s and metrics against defined SLA’s

Bishopsgate, London

Senior Support Analyst supporting and managing all Barings Investment Trading Systems.• Customer facing service support function for all Front Office applications including Thinkfolio (Markit), Sentinel, Fidessa EMS , Liquidnet, Web Methods and Tivoli Workload Scheduler.• Support of the platforms associated with the above applications, including UNIX, Sun, Citrix, SQL Server and Windows operating systems.• Ensuring continuity of service delivery alongside a process of continuous improvement• Creation of recovery and business continuity plans for the core investment systems• SQL query, procedure and view creation to deliver investment data to key business stakeholders• Documentation of environment creation to ensure processes are repeatable by any team member• Project work as and when required as a senior technical SME for the investments systems

Aldgate Union, London

Technical Specialist supporting and managing all Coutts Investment Trading Systems.

Business analysis, Project Management and technical consultancy roles in the testing and delivery of software for the back office systems.

Secondment to change management team as part of the Coutts Integration to Royal Bank of Scotland systems ( the largest banking integration project in Europe ) leading on to integration system testing on the key investment back office system.

Providing technical support of the Coutts IT Systems in a team of around ten people covering in excess of 2000 users. The job involved support Novell, NT and Citrix Platforms. Progressed to 2nd and 3rd Level support within the pc & desktops and server team towards the end of my contact.

Support and Development on large prestigious hotel management system ( CHAMPS ) and web based lodge solution ( Inntouch ).

Developing and Documenting bespoke financial software for existing back office suite ( QUASAR ).

B.Sc. (Hons), Information Systems

A Levels, A Levels - Computing, Psychology

O Levels, Computer Science, European Studies, English Literature, Mathematics, English Language