Jonathan H. Email & Phone Number

Port Washington, Ny

• Deliver services via phone, email, live chat, and remote support with more than 200 weekly customer interactions.• Utilize ticket management systems to escalate, prioritize, and submit an average of 50-100 support tickets per week.• Consistently meet daily call handling goals by closing an average of 45 calls per day with an 80% first call resolution.• Provide software, hardware, and peripheral support covering Windows 7-11, macOS, iOS, Android, and Chrome OS.• Coordinate with clients and qualified technicians to schedule in-home services (security camera system installation, TV setups, router & modem setups).

San Diego, California, United States

• Distributed and serviced over $130 million worth of military equipment across seven U.S. Marine Corps aviation squadrons resulting in over 42,000 successful flight hours per year.• Supervised and trained more than a dozen personnel in understanding proper material handling and acquisition procedures, fiscal accounting, and purchasing procedures adhering to Federal Acquisition Regulations.• Managed the procurement of over 900 supply requisitions for aircraft components valued at over $30 million in support of routine military deployments overseas every 6 months.• Utilized NALCOMIS (Naval Aviation Logistics Command/Management Information System) to create supply requisitions, log inventory changes, assign priority codes for repairable materials, and update all requisition statuses within 24 hours.• Assisted with meeting daily supply demands via SAMMS (Service Asset Maintenance and Management System) implementing an automated inventory replenishment system to help expedite material shipments and fulfill all supply requirements.

Bachelor Of Science, Information Technology Management

Certificate Of Completion, Marine Aviation Supply Specialist "A" School

Associate'S Degree, Liberal Arts And Sciences