Jonathan H. Email & Phone Number

Vero Beach, Florida, United States

-Performed tasks such as entering data at a fast and exact rate.• Verified the accuracy of data captured documents and makes any necessary corrections.• Follows up with team members on pending documents requiring analysis.• Performs clerical task functions as needed such as editing, uploading, and faxing documents.• Performed data entry and delivered messages for clients into Oracle Web Agent database.• Delivered messages and data into Oracle Web Agent database for: medical offices, propertymaintenance companies, utilities companies, law offices, and major retailers.• Documented and annotated messages through CRM software for 50+ businesses to includehospitals, clinics, credit agencies, property maintenance companies, and law offices.• Processed messages and electronic payments for medical offices, dental offices, pharmacies

Atlanta, Georgia, United States

-Transferred flight data from spreadsheets into the following databases: IBM (Delta Matic), IBM(Sabre Reservations System), EDS (Shares Reservations System), Sabre CrewTrac Web Database,and Microsoft Excel• Supplied phone, email, and instant messaging support to flight crew, mechanics, anddispatchers.• Processed electronic payments through CRM databases: Salesforce and Sabre ReservationsSystems.• Supplied administrative, clerical, and data entry support the Crew Scheduling, Maintenance,Dispatching, and Human Resources Departments• Updated crew schedules in Sabre CrewTrac Web Database• Supplied tech support and trained 30+ crew schedulers in the following databases: IBM (DeltaMatic), EDS (Shares System), and IBM (Sabre Reservations System)• Assisted Managers of Crew Scheduling with account consolidation of travel records withinMicrosoft Excel and Sabre Reservations System• Organized crew reports, updated schedules, and notified flight crew of schedule changesthrough phone, email, and instant messaging.• Modified crew schedules, corrected reports for travel accounts, and logged travel recordsthrough databases Sabre CrewTrac, and Microsoft Excel• Scheduled travel reservations for crew members to and from training

Atlanta, Georgia, United States

-processed electronic- payments, vendor sales, and created Membership Rewards accountswithin reservations department.• Worked in passenger refunds and service recovery during weather events and flightcancellations.• Helped customers with online account navigation, password reset, and balance inquiries.• Supplied account resolution to Delta Sky Miles, and American Express members.• Utilized customer management databases Delta Matic, Delta Term, and Delta CMS to increasesales and guarantee electronic payments.• Performed troubleshoot and booking support to representatives within Expedia and Travelocity• Consolidated customer accounts during merger

Atlanta, Georgia, United States

-Provided administrative and clerical support the Departments of Student Accounts,Communication, Education, and Student Services• Assisted Colleges of Communication and Education with graduation audits, student records, andregistration• Supported the front office operations through data entry, invoice resolution, emailcorrespondence, and greeting guests.• Utilized Microsoft Word, Excel, Office, and Banner ERP system, to help students, faculty, andstaff.