Jonathan H. Email & Phone Number

St. Louis, Mo, Us

• Install and program Multi-Functional Printers (MFPs).• Setup SMB, SMTP, FTP, Faxing, FM Audit, install drivers, PaperCut, and Fierys.• Surpasses benchmarks for our quotas (daily calls, FM Audit installs, helpdesk calls, etc.).• Troubleshoot issues that cannot be resolved remotely.• Assist end-users in troubleshooting MFPs through TeamViewer, onsite, and GoToMeeting.• Answer inquiries regarding computer software and hardware operation to resolve issues.• Vendor management with Sharp, Microsoft, Ricoh, ecoprintQ, and PrinterLogic• Maintain records of daily data communication transactions, problems, and remedial actions taken through E-Automate and FM Audit.• Develop training materials and procedures, and train employees and users in proper use of hardware and software.

Assisting end-users in troubleshooting issues with MFP’s remotely through TeamViewer.Maintaining records of daily data communication transactions, problems, and resolutions taken through E-Automate.Answered inquiries regarding computer software and hardware operation to resolve issues. Develop training documentation to assist end users with MFP installation and proper use of the hardware/software.Vendor management with Sharp and Ricoh.Surpasses benchmarks for our quotas (Daily Calls, FM Audit installs, etc.). Administered the FM Audit Program this included various tasks such as: monitoring accounts reporting status, creating tickets, and in depth troubleshooting of any issues that occur. Currently in training to be a Hybrid Technician- I assist with installation of new MFPs for businesses: including networking the machine, print driver installation, scan to email and/or scan to folder setup.

Arnold, Missouri, United States

Tier 1 Technical Support for H&R BlockAssisted with basic troubleshooting regarding hardware, network, and H&R Block tax softwarePeak season for taxes, provided customer service in a fast paced atmosphere