Jonathan Hade Email & Phone Number

El Segundo, Ca

Los Angeles, California, United States

Van Nuys, Ca

Manage and direct technicians in repair of wheelchair accessible vans. Hire, train and manage service technicians and serve as service department’s primary contact with factory representatives. Create marketing plans and control departmental costs. Keep detailed service and inventory records. Communicate with customers, executives and owners. Establish and analyze department metrics.Signature Accomplishments:Drove productivity gain by 30% during first year and 35% in two years.Increased annual gross profit by 50% and grew department to the largest in the company’s western division by implementing outreach processes to generate return business from both existing and new customers.Grew reconditioning billable hours by 40%; maximized return on investment. Created changes to reconditioning methods to ensure full compliance with company standards. Customized reporting within Salesforce to isolate reconditioning department hours, engendering accountability and motivation to be more productive.Improved customer satisfaction by ensuring needs were met on first visit. Coordinated with manufacturers to perform failure analysis, identify safety risks and develop corrective actions

Beverly Hills, California

Oversaw and performed day-to-day operations of the Service Department. Organized and scheduled custom installation of specialized equipment. Revamped shop layout to optimize product flow and increase efficiency by eliminating unnecessary movements between workstations.Signature Accomplishments:Grew department by 100% when Mobility Works acquired another company whose client base had been under-educated on regular vehicle maintenance requirements. Designed an outreach campaign to advise clients of recent ownership change and supply maintenance information.Created custom reporting system to replace reports that were not complete and ineffective for day-to-day management operations. Increased company and personal efficiency.

Malvern, Pa

Ensured customer satisfaction by managing daily operations of the service center, working with no daily supervision. Analyzed technician skill sets and matched appropriate jobs for quickest and highest repair quality. Continuously tracked and analyzed industry trends to provide business recommendations and forecast future business growth needs. Signature Accomplishments:Generated profit growth by ensuring smooth and effective operations.

Spring City, Pennsylvania

Oversaw the Service Department including technicians and service advisors. Ensured timely turnaround of parts needed for internal jobs. Oversaw inventory levels and eliminated inactive inventory to manage return on investment (ROI).Coordinated with Shop Foreman to ensure customer vehicles were serviced properly and in a timely manner. Handled and resolved customer complaints. Motivated, trained, developed and rewarded employees. Continuously communicated with customers. Signature Accomplishments:Led and managed performance of eight Technicians and three Service Advisers in multiple locations. Implemented innovative business changes that drove annual revenue from $1.8M to $2.7MGrew department’s gross monthly profit from $150K to $250K by operating the facility at a high efficiency rate and improving relationships with fleet business. Became actively involved in customer service, technician quality control and diagnostic verification.