Jonathan Hageman Email & Phone Number

Us

In this role, I drive business growth by identifying maintain existing relationships, driving new market opportunities, building long-term client relationships, and creating strategic partnerships across the steel fabrication and construction sectors. My responsibilities include:• Leading efforts in market analysis to pinpoint key opportunities within steel fabrication, construction services, and general contracting, ensuring alignment with industry trends and client needs.• Developing and executing targeted sales strategies to expand revenue streams and enhance profitability across a diverse range of projects, from commercial to industrial.• Building and nurturing relationships with key decision-makers in construction, engineering firms, and government entities, positioning the company as a preferred provider.• Collaborating with internal teams (engineering, project management, and operations) to ensure delivery of high-quality solutions that meet client expectations on budget and on schedule.• Negotiating contracts, proposals, and bids, ensuring competitive pricing and high client satisfaction while maintaining margin targets.• Leading the expansion of our service offerings by leveraging industry expertise and cross-functional knowledge to innovate and adapt to emerging construction technologies and practices.• Representing the company at industry conferences, trade shows, and networking events to enhance visibility and market presence.This role requires a deep understanding of both the technical aspects of steel fabrication and construction, as well as the relationship-building skills necessary to foster growth in a competitive market.

Concord, Ca, Us

Concord, Ca, Us

• Oversite of IT services and network delivery in 2021- $74M; 2022 - $100M+• Provided process gap analysis to make improvements in project delivery and customer experience• Project management escalation point for hardware vendors, contract labor, customer, IT and multiple fiber providers (dark and lit) issues• Change leader on executive team to improve reporting, increase team(s) efficiency, and overhead cost reduction• Internal/External Resource management to fulfill customer project commitments• Team up with Sales on consulting engagements to understand customer needs, define scope complexity, feasibility, and negotiate, reasonable terms on overall delivery• Build strong relationships with vendors and customers• Responsible for annual employee reviews, KPIs, corrective actions, ramping up/down staff, based on corporate needs

Concord, Ca, Us

• Created corporate project management team, incorporating ITIL v3 and PMI methodologies • Developed PMO monitoring/guidance and Team KPI measurements• Negotiate and manage technology agreements with multiple vendors across North America• Primary escalation point for all IT and project delivery deployment issues• Key executive tasked as the point of contact between business development and sales to retain and grow the customer-base, develop new customer offerings, and incorporate a feedback loop to increase corporate profitability

Concord, Ca, Us

• Sole PM for 2 customers from the FAANG (Facebook, Apple, Amazon, Netflix, & Google) group.• Lead Project Manager for 2017 deployment services, where services revenues exceeded $1.5m.• Assigned sole Project Manager for project valued at $5.6m in 2018• Main Liaison between hardware vendors, customer, and multiple fiber providers (dark and lit)• Monitor milestone completion criteria to gain customer acceptance to invoice• Managed internal 15-person deployment group across multiple projects and manager up to 5 simultaneous teams on projects• Assess project resource needs and ramp up/down contract labor, as needed• Work with Sales team on consulting engagements to help develop customer business case propositions • Build strong relationships with vendors and customers

Calgary, Alberta, Ca

• Managed annual program budget of $34 million dollars • Responsible for monthly reporting to board of directors• Consulted customer to define the requirements for new services or functionality they are requesting.• Developed offerings to respond to request for proposals (RFP) that are available• Assisted with technology selected and BOM created• Engaged customer to assist with overall management of their network projects, which includes wireless networks, MPLS/routing, and optical and wireless backhaul• Facilitated customer engagement to drive decisions that helped determine the best path to reach their business objectives

Responsible for managing AT&T small cell deployments across the mid-west and south. Activities included: • Develop and manage work schedules, communication plans, and budget for all regional AT&T end customer projects• Managed to budget, scope, and schedule, while mitigating risks and issues as they arose• Created quotes and Bill of Materials (BOM) for new work. • Monitored action items list for each project

Responsible for the IP/optical back-haul delivery for the tier 1 utility vertical. Delivered ~2.5m annually in services and equipment. • Develop and manage work schedules, communication plans, and budget• Monitor overall project health and report out any risk/issues that are emerging• Manage with the various operations teams to ensure orders and services are booked and delivered to meet contractual obligations to the customer• Coordinate weekly meetings with various customers and team members to ensure projects are progressing per commitments, milestones are being met, and address action items• Work with sales team on business development and customer proof of concepts for a new network, modifications to their existing IP/MPLS, Wireless, Microwave, and backhaul networks, and developing an upgrade plan for existing networks • Address and resolve customer escalations with professionalism and accountability• Assist with RFP responses for out of the box and customized offering for customers

Responsible for quote to cash activities, which includes supporting the sales team with scope definition, schedule, proof of concept, and final design activities through defining and understanding the utility customer’s needs. During the project implementation phase the goal is to actively manage various work streams, including vendors, while monitoring and reporting project/program progress. Additional activities include creating a customer climate to add additional services and products by understanding the customer’s pain-points and future roadmap. • Developed and managed work schedules, communication plans, and budgets• Monitored overall project health and reported emerging risk/issues • Managed order delivery process with various operations teams to ensure orders and services were booked and delivered to meet contractual obligations to the customer• Coordinated weekly meetings with customers and team members to ensure projects were progressing per commitments and action items addressed• Worked with sales team on business development and customer proof of concepts for new network designs, modifications to their existing IP/MPLS, Wireless, Microwave, and backhaul networks, and developed upgrade plans for existing networks • Addressed and resolved customer escalations with professionalism and accountability• Assisted with RFP responses for out of the box and customized offerings for customers

Overland Park, Ks, Us

Manage day to day activities, scope, schedule, and overhead costs to implement and deliver an upgraded GIS system for the NSTAR client.

Overland Park, Ks, Us

Developing detailed requirements for a large relational database project. Working with offshore teams and remote personnel to gather key details on key inputs and output for the database.

Overland Park, Ks, Us

Managed the production tollgate for AMI projects during PECO’s release cycles. Worked close with the project leads to ensure all the proper documentation and milestones were reached before allowing their project candidate into the final release queue to production. Post-release support would be conducted to ensure the stability of the impacted system by the new code pushed to production. - Worked with the project leads to complete deployment, post-production support, and transition documents for a given release.- Complete cross-impact analysis on release candidates to assess the risk of a release. - Managed to command center during release activities and worked with the business and project teams to escalate any Sev 1 or Sev 2 (high impacting to systems) defects.

Overland Park, Ks, Us

Developed Requirements Management processes and procedure to help the client manage the life cycle of their business requirements. The effort included industry proven lessons learned, techniques, and tools to provide check and balances that would end with quality requirements. - Researched industry practices on the lifecycle of managing requirement. - Developed processes breaking down and defining requirements into three key components: Business, Functional, and Non-functional. - Worked with the client management team to review and update processes to fit the company’s culture. - Configured HP QC ALM as the repository for requirements management.

Overland Park, Ks, Us

Managed the request for proposal (RFP) process for a new Electronic Bill Pay and Presentment (EBPP) vendor. The new features provide more options for customers to pay their bills online using credit card and ACH, mobile functionality, scheduling payments, and presentment of bills online/email. The new functionality gave finance and operations a predictable stream of revenue and reduced call volumes. Customer adoption is projected to reduce paper bills by 10 – 15% within a year. - Managed the client’s RPF process from release, proposal scoring, and vendor selection.- Worked with the Procurement department to coordinate vendor responses and answer RFP related questions.- Coordinated committee meeting to review proposals and score the vendors’ responses.- Developed the scoring template, workplan, communication plan, and risk/issue log.- Identified potential project risks and issues and worked with the vendor and stakeholders to mitigate them.

Overland Park, Ks, Us

Delivered a series of projects that converted customer correspondence and bills from the existing SAP SAPGOF (Smartform) over to the CFI StreamServe Platform. The new capabilities enhance the customer communication path through a broader set of channels (i.e. Email, text, IVR, and Web).- The Projects’ functionality reduces the amount of paper bills, notices, and other customer collateral that need to be physically mailed out.- Direct more customers to their online accounts for bill review and payment. - Communicate status, risk, and issues of the different phases of the projects to stakeholders and the customer communication program steering committee.- Coordinated the efforts of a team containing multiple workstreams and print vendor to deliver all projects by the committed delivery date with minimal aesthetic defects needing correction in production. - Contained any encroaching scope creep to minimize risks to going over project budget.

Overland Park, Ks, Us

Mr. Hageman managed the Demand Side Management program that included various Web, SAP, and Salesforce projects and business initiatives that totaled a program budget of $3.5 million. He was responsible for scheduling, resource planning, budget, scope, risk/issue mitigation, staff, and vendor management.- The program increased the Customer Lifetime Value through enhanced Web and Mobile functionality that translates customer AMI data into dynamic usage graphs that compare to cost/KwH, Usage reports emailed to customers, and usage comparisons to customer population that are similar in size. It provided Web and Mobile-enable thermostat functionality that allows customers to monitor and control their thermostat.- Delivered enhanced architecture of mobile payment functionality. - Implemented SAP CRM enrollment, automated billing, and cancellation enhancement projects that increased the viability of the Value Added Products program. They provided an easy enrollment and cancellation processes for call center agents through automation and reduced click steps. The billing enhancements enabled a streamlined back office automation that allowed products to bill without a commodity product. - Facilitated weekly project review meetings to communicate the project’s overall direction with stakeholders.- Performed risk and issue management during all project phases to ensure an on-time and budget project delivery.- Built out resource and project plans to coordinate effort and schedule. - Monitor work activities for internal and offshore resources.- Produce gap analysis on existing business operational processes and present findings and suggested improvements- Managed the reconciliation of project resources’ time sheets and produce a monthly invoice to the client- Coordinated weekly meetings with client and 3rd party stakeholders to coordinate, plan, and deliver IT and business projects that integrate functionality between the client and vendor’s systems

Irving, Tx, Us

 Provided needed CRM functionality that increases customer base by 4.5% and retention by 11% Participated in account planning and business development efforts with projected revenue to $1M Performed significant role in generating $1.5 million in new revenue for Ambit by co-managing product development efforts in two merging electricity markets

Played an integral role conducting analysis on logistical operations for weekly, quarterly reports, and year-end audits. Initiated process development to reduce information redundancy and conducted training for users on the new document management system.• Responsible for defining business requirements for a Content Management System being implemented internally to track Client Master Services Agreements and purchase orders for network projects.• Developed test plans and coordinated test effort with all the North American regional offices.• Operationalized the regional logistics audit process that reduced product losses by 6%.