Jonathan Haggard Email & Phone Number

Massena, New York, United States

Massena, Ny

Odgensburg, Ny / Massena, Ny

Ogdensburg, Ny

Provide Technical Analysis, Design, Implementation, maintenance, and modification of Outpatient/InPatient EMR Meditech and EClinicalWorks Systems. Provide assistance during Staging, Development, and Roll out in a go-live Setting. Develop and Manage internal procedures, tools, and documentation to be provided to be provided at a high level of detail to Internal IT Team. Coordinate work with systems, database, and network administrators, and Clinical Team. Supports users through technical support of the applications, developing procedures and reporting tools, facilitating and coordinating training and other technical support. Create an environment that promotes end-user self-sufficiency. Works with data custodians and departmental representatives to maintain and enhance information systems. Work Directly with vendor support to maintain updated EMR software and hardware. Play a crucial role in providing the technical foundation for a variety of operations. Provides project leadership and supervision, directing and integrating the work of others.

Gouverneur, Ny

Maintain and Supervise Computer Operations Team. Provide Mainframe support and maintain system integrity, Applying Patches, software updates to be compliant, hardware and software maintenance.Conduct, Implement and Document Disaster Recovery plan across multiple data centers. Production Application support and troubleshooting. Work directly with the Application development team to test, develop and implement code changes. Directly work with and Support: RPG, Client Access applications, IBM iSeries Mainframe, LAWSON/Infor applications, SQL, PEARL, BATCH programming, and others. Understand conceptualize and implement high-level projects for company growth, data integrity and efficiency, capital budgeting processes

Install, configure, and support computers, peripherals and store systems equipment. Manage equipment depot, coordinate asset tracking, and manage equipment repairs. Provide Software and hardware Support for four divisional locations to an estimated 3000 computer systems. Procure, provision, configure, upgrade and maintain PCs and peripherals for use in stores, facilities, and administrative offices. Stage and develop hardware rollout plans and implementation for new locations. Document standard operating procedures and system configuration standards to ensure consistent equipment configurations. Support RDP, CITRIX, AS400, LAWSON, VPN, 4690 OS, MS Office environments. Support for mobile Client Devices, (Symbol, iPhone, Ipad, Surface). KACE asset tracking, WAVE embassy hard drive encryption, BIT9 Carbon Black Whitelist Security.Technical Point of contact for a new point of sale project rollout, staging, and development

Primarily responsible for the proper testing and implementation of any new pharmacy functionality. Ensure that proper documentation and communication is provided in regards to all new functionality. Cross-train personnel to ensure that the new functionality is properly supported. Provide Software Support for 100 Retail Pharmacy sites. Install, Test and Implement New Hardware and software related to Pharmacy Systems. Create Training documentation for Stores and Internal Support related to Pharmacy Systems. Data entry and inventory set up for new facilities.

Provide phone support for pharmacy and point of sale systems, in-store PC’s, handheld units, networking, IVR and phones. Work extensively with and programing of UNIX operating systems. Assist in the testing and documentation of store systems hardware and software. Provided phone support for an average of 60 calls per day, answering Store inquiries, solving problems, and providing updated information. Provided effective communication and customer service support to the sales, marketing, and administrative teams on a daily basis.