Jonathan Halbert Email & Phone Number

Hunter Engineering Company, 11250 Hunter Dr, Bridgeton, Mo 63044

Azure DevOps admin, Elasticsearch admin, RabbitMQ admin, DataDog Admin. VMs - Windows Server, C#, SQL, Docker, MRemoteNG.

Remote

-Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.-Distributed daily projects and assignments to assigned team members.-Monitored support activity trends to create problem resolution and solution reports.-Used Analytical problem solving skills to serve as first point of contact for employees with technical difficulties in hardware or software.

Weldon Spring, Missouri, United States

-Navigate CRM ( Salesforce) to help establish reason for order cancel to improve this metric going forward and create more sales.-Research and find answers to errors on tickets filled out and communicate to appropriate teams to correct situation.-Contact Customers and create positive relationship to help aid their problem and help insure smooth install of services.

Weldon Spring, Missouri, United States

-Navigate multiple software interfaces to find current status of orders and expediate correct ticket and measures to ensure order falls into a better state.-Login to VPN from home and navigate company systems to research and find solutions to agents problems.-Troubleshoot problems for devices and software issues, and report and resolve said issues while updating all necessary teams of any issues persisting in our systems.

St. Louis City County, Missouri, United States

-Completed various time restricted projects using a multitude of different programming languages and frameworks to demonstrate thorough understanding through application of practices.-Worked on multiple assignments with cohorts to get experience pair programming and communicating using agile workstyle processes.

Hazelwood, Missouri, United States

-Organize packages in van meticulously so my route could be as efficient as possible throughout the day.-Adhere to customer specific directions and maintain current rate of 25 stops an hour average. -Able to overcome obstacles self sufficiently without relying on dispatch. -Motivated myself to always keep a steady pace and never give in to fatigue.

Troy, Missouri, United States

-Responded to customers emails, texts, and calls in a fast paced environment with a professional manner.-Constantly had to learn and look up new information to help resolve the current problem a customer or fellow employee was facing. -Handled calls under strict AHT and ACW within time limits and was always a top performer each month in customer satisfaction metrics.-Learn how to navigate AWS to find specific answers to emerging problems.

Moscow Mills, Missouri, United States

-Oversaw the online presence of Maceo's Pizza through use of various social media. -Helped gauge overall public appeal of certain items and specials and helped that to deliver better sales.-Studied social media algorithms to garner more publicity.

Bridgeton Mo

-Read blueprints to assemble air pneumatic machines that would benefit workers and businesses. -Used fine motor skills to accurately and efficiently build and test machines built.-Grind all industrial beams used for creation of 5 to 25 ton cranes and prep and paint said beams. -Used Excellent hand eye coordination to flawlessly spray product to insure customer satisfaction.-Maintained an entire facility's cleanliness, industrial and office settings.