Jonathan Ham Email & Phone Number

Spanning nearly 25 years, I spearheaded global server operations and served as Operations and Datacenter Manager, overseeing critical infrastructure and shaping strategic initiatives. Responsibilities included managing server hardware, networking, Windows and Linux systems, ensuring seamless operations and implementing innovative solutions. Additionally, I led teams and deployments, provided expert consultancy to clients, showcased a versatile skill set and a proven track record of success in complex environments.

Margate, Florida, Us

Oversaw critical computer systems for seamless call center operations. Managed MS Exchange, MSSQL, and PBX systems, ensuring data integrity and efficient communication channels. Also responsible for Windows server and workstation management, hardware upkeep, and lifecycle management. Led a team of three technicians, providing training and supervision, and managed the company’s help desk for prompt issue resolution, contributing to operational excellence.

Provided expert telephone helpdesk support for AST and Compaq computers, resolving diverse technical issues, promoted to leadership, overseeing a team of 12 technicians. Led initiatives to expand support services, introducing a specialized team for Windows server systems. Enhanced service offerings, broadening clientele and reinforcing reputation for technical excellence.

Arlington, Virginia, Us

As an Air Traffic Control Specialist, I rose to Tower Control Supervisor and attained Sergeant (E-5) rank, showcasing exceptional leadership and proficiency. Participated in Operation Desert Storm and intensive training maneuvers in Germany and California, honing tactical skills and adaptability. Undertook PLDC and BNOC leadership courses, acquiring invaluable principles and strategies to effectively lead and mentor fellow soldiers, contributing to mission success.

Bas, Information Technology

Aa, General Studies