Jonathan Harbaugh Email & Phone Number

Hudson, Ia, Us

Madison, Wisconsin, Us

Madison, Wisconsin, Us

• Member of the Consumer Experience (CX) Portfolio Solution Architect team.• Assigned to the Consumer Product area space to be the go-to IT resource for architecture.• Servant leader to the four IT agile development teams in my space for architecture.• Helping business counter parts in defining solutions to business problems. Everyone likes options!• Manage interdependencies with architectural solutions of other groups.• Trusted advisor to the product owner on defining how to develop the solution, prioritize technical debt, or enablers.• Led in CPO estimating for my area to provide high level estimates on cost and time to help make sure we are funding the initiatives that provide the largest impact.• Participate in planning, defining and high-level designing of a solution – exploring architectural alternatives and aiding Agile teams in identifying technologies and making architectural decisions.• Contributed to the launch of the last 8 new insurance products for term, whole life, AD&D, and conversions. • Promoted group and product agility by leading evolutionary architecture approaches (e.g. microservices, cloud, shippable products, etc.)• Make sure the product and service architecture conform to the group and product’s target architecture.• Ensure that solutions developed meet nonfunctional requirements such as security, resiliency, etc.• Nominated for VIP award multiple times.• IT intern mentor• BuildIT idea submitter and team leader• Love collaborating with a team to find solutions to complex problems.

Madison, Wisconsin, Us

Madison, Wisconsin, Us

• Two time back-to-back CUNA Mutual BuildIT idea submission winner and Team overall win (Feb 2019 and July 2019 for biggest business impact).• IT lead in the CUNA Product Factory space for over almost two years. During this time the product factory had the highest priority features as IT organization.• Led the design and development of a process for automated underwriting, used in production today for some of our newest life products at CUNA• Led the design and development of a Prior Coverage Search web service, used in production today for some of our newest life products at CUNA• Part of the POC team to bring in and test Data Virtualization software• Volunteered and engaged our CIS team to do the first Team Accelerator at CUNA Mutual Group. Our accelerator was on Azure Cloud development.• Led four offshore developers in the IT Life Value Stream space. • In charge of Waverly’s IT internship program• Software Developer on the Life Value Stream agile IT team

Madison, Wisconsin, Us

CIS Programmer Analyst (May 2016 – December 2016) Support and develop web services and API’s Member of the Product Factory agile IT team as a developerLifePRO Programmer Analyst (March 2013 – May 2016) Member of a four person IT 24x7 support team which is responsible for maintaining one of CUNA’s largest backbones… LifePRO (a vended LAH application with in-house enhancements). Project lead on LifePRO’s data privacy project which involved SQL cell level encryption. Key contributor in our successful upgrade to LifePRO version 17. Nominated by our IT Director to work on my own outlined cost savings project, while following/taking CUNA’s BCI greenbelt training course methodology for Six Sigma. Assigned lead role to buddy, assist, and guide our departments summer interns and off shore contractors. Streamlined many of the LifePRO jobs that involve SQL to run much more efficiently.  LOMA FLMI level 1 certified.

● Licensed in Iowa● Member of the National Association of Realtors● Sold over a half million dollars in home sales in 2009● Sold over ¾ of million dollars in home sales in 2011

St. Louis, Mo, Us

● Project lead on a data dictionary program written in VB.net and utilizes SSRS reporting. This application was designed primarily for mapping Fisher Controls valve and regulator quote to order application. The application will serve as a pivotal reference point for refactoring/upgrading the current application from VB6 to VB 2012. It will also be crucial as we worked towards normalization of the database with our new system application.

Chicago, Il, Us

● Managed a Microsoft SQL server database of over 2 million customers/leads.● Supervised the Iowa branch office IT marketing department.● Member of the Executive Marketing Committee Taskforce.● Certified Sage SalesLogix CRM Administrator. Provided all administrative functions for the SLX database such as support, new user setup, training, security, maintenance, upgrades, backups, and customizations.● Created and Ran reports regularly and by ad hoc request using SLX, SQL, SSRS, Sprocs, Crystal Reports, and Perl. ● Used VB to create an application that manipulated the prospect/customer database utilizing SQL.● Distributed leads to the proper brokers by means of SQL stored procedures and customized third party software. Constantly strived to make our lead distribution system more efficient/automated while still maintaining data integrity.● Generated reports to identify trends in the database while working with marketing and upper management to utilize our marketing dollars more efficiently.● Created and executed a program outline that involved selling leads to brokers and distributing these leads efficiently via SalesLogix. ● Automated a process to ensure that all potential customers received requested products.● Automated email marketing to personalized drip campaigns based on a leads product request.● Designed and Implemented processes to make PFGBEST National Do Not Call Registry compliant and Can Spam Act compliant.● Helped Maintain hardware, software, networking, and 25+ servers at our branch.

Chicago, Il, Us

● Developed an automated broker commission payout program using PFG’s existing Access database. The program uses a Visual Basic.Net 2005 front end GUI for broker contract entry by the end user (Accounting), and quick PDF report generation via Crystal Reports XI. This application paid for itself before it was even used by the accounting department.● Technical Support for PFG’s Cedar Falls branch office. My tech support responsibilities included PC setup, PC trouble shooting, server support, and software installation.

Cedar Rapids, Ia, Us

● Created custom reports using SQL or company software● Completed daily work requests sent from the client and the Program Manager● Loaded customer data into the company database● Manipulated and maintained the database data to match customer requests● Prepared custom surveys for phone and email● End of day reporting, mail merging, and creating server backups for the weekend● Trained new Operation Analysts● Created company ISO documentation

West Des Moines, Ia, Us

Assistant Shift Manager (April 2003 – October 2004)● Managed basic store operations● Supervised cashiers, sackers, and stockers ● Assisted customers as well as co-workers with their problems and concerns● Handled customer phone call complaints, problems, and special orders● Cash accountability for day end sales● Organized daily employee break scheduleClerk (2000 - 2003)● Ordered/stocked inventory for dairy departmentChecker/stocker (1999 - 2000)Cashier (1998 - 1999)Sacker (1997 - 1998)