Jonathan Harris Email & Phone Number

Saint Paul, MN, US

Uses business analysis skills to support clients through PBM implementations. Ensures that client deliverables are produced with high quality and meet the overall project timeline. Perform in a consultative manner, sharing best practices and helping clients resolve implementation issues

Bloomington, MN

• Led the strategic development and management of healthcare and pharmacy benefit management products, ensuring the delivery of innovative solutions that optimize patient impact and drive operational efficiency.
• Owned Medicare Part D Adjustments product focusing on work with technology teams and other product managers to drive system improvements and efficiencies using agile methodologies.
• Also owned Medicaid and Marketplace adjustments.
• Implemented changes to reduce the storage and system impact on system by over 25% reduction of posting unnecessary adjustments across Regulated Market adjustments.
• Product owner of Medicare LIS process to ensure CMS guidance was met.
• Defined product requirements with clear understanding of market requirements and customer demands.

Bloomington, MN

• Analyzed and improved the company's information systems, processes, and workflows to enhance operational efficiency and support the delivery of high-quality healthcare solutions.
• Investigated and resolved issues reported by end-users within the Medicare Part D adjustment team, identifying root causes and implementing effective solutions to enhance operational efficiency.
• Collaborated as a liaison between internal customers, support teams, and vendors, playing a crucial role in problem-solving, rigorous testing, and seamless implementations, ensuring optimal system performance and user.

• Led critical data analysis and business process optimization initiatives to drive informed decision-making and operational excellence within the healthcare and pharmacy benefit management domain.
• Worked on the Medicare Operations team, doing data analysis and process improvement.
• Collaborated with stakeholder groups across organization to verify business and technology alignment.
• Improved business direction by implementing changes based on collected feedback.

Worked in the adjudication accuracy team. Within in this team I was responsible for the following:claim adjudication research - providing research and analysis on complex issues submitted by internal and external partners. project management - special projects assigned based on the current needs.Product owner - automated claims reprocessing tool (Medicare.