Jonathan Havicus Email & Phone Number

Palm Springs, Ca, Us

Los Angeles County, California, United States

As a Report Writer at Goldenvoice, I worked closely with law enforcement, fire departments, medical staff, and security teams to ensure the safety of attendees at events.My responsibilities included:Writing detailed reports on security incidents, on-site injuries, and employee safety matters.Conducting interviews and taking statements from all individuals involved to gather comprehensive information.Compiling full narratives of incidents to ensure clarity and thoroughness in documentation.Maintaining organized records of reports for future reference and analysis.Contributing insights to enhance safety protocols and improve event planning processes.This role honed my skills in effective communication, attention to detail, and crisis management, all while reinforcing my commitment to creating safe and memorable experiences for attendees.

United States

Providing ADA services for venues, festivals, and events to ensure they are ADA compliant under ADA law. Ensuring a smooth operation for the ADA team by creating schedules for staff, setting up viewing platforms, and managing our access centers across the site to assist or register ADA patrons for services. Responding to calls from other departments to answer questions related to ADA and assisting with service animal checks to ensure only properly trained service animals are allowed in for the safety of the patrons and animals.

As the command post dispatcher, I am responsible for taking all calls for service from all departments ranging from VIP, stage managers, media, ticketing, etc. Utilizing my problem-solving skills, I dispatch the proper resources where they are needed to assist with site-wide issues. This includes but is not limited to all safety issues related to site operations, network issues, restroom or trash concerns, and emergency calls related to medical and security incidents. Using multi-tasking skills I am responsible for answering the command post phone, radio channel, and inputting calls for services or dispatching proper resources to resolve. As the command post dispatcher, I am responsible for taking all calls for service from all departments ranging from VIP, stage managers, media, ticketing, etc. Utilizing my problem-solving skills, I dispatch the proper resources where they are needed to assist with site-wide issues. This includes but is not limited to all safety issues related to site operations, network issues, restroom or trash concerns, and emergency calls related to medical and security incidents. Using multi-tasking skills I am responsible for answering the command post phone, radio channel, and inputting calls for services or dispatching proper resources to resolve.

As the lead supervisor I oversee all field operations within Ground Control and Headliner Experience. Responsible for all the field lead team members who oversee individual zones and HX operations. Training new staff members on policies, protocols, and field operations. Oversee FOH operations related to water stations, lost and found, and front gate operations. Utilized multiple Motorola radios to direct staff, communicate with other departments including site ops for any field issues, and command post for any health and safety concerns.

As the Camp Manager, I am responsible for all ingress and egress ops. Working hand and hand with the Ontrack team to utilize their software and tablets for camp check-in and placement. Managing the ISS system and flyer distribution throughout the campgrounds which is our emergency text line. Helped ensure accessibility for our ADA patrons including but not limited to using golf carts to assist with the ingress and egress of ADA equipment, ensuring camp sites are accessible, and overall making sure our patrons feel safe and welcome. Attending all agency meetings and communicating concerns or issues to the festival producer or production team.

Seasonal recruitment specialist in a fast paced environment to ensure the department staffing needs are met. Utilizing the Airtable base for the department, I would review hundreds of applications & resumes, input notes about candidates, and conduct interviews via zoom. After the interview I would write further notes about the candidate and make the hiring decision for our department manager.

As the supervisor of a team ranging from 50-500 employees, I help maintain the triage area in medical tents. Managing all of our medical tents, which are fully staffed as an emergency room in a hospital would be. Assist teams with emergent level calls such as seizures, overdoses, and any other medical emergency calls within the venue and surrounding area. Handling any formal complaints against employees from patients, peers, or other department managers. Assisting with discharges at the end of the night and making sure every single person in the medical tent has a safe ride back to where they need to go. Building schedules for all the teams, having an orientation for responsibilities and duties, and doing a site tour with the team to ensure they know each corner of the venue.

Santa Monica, California, United States

As Tixr’s inaugural specialist in field operations, I assist with training new and existing clients on Tixr’s hardware and software to ensure a smooth operation prior to their event. Responding to emails, phone calls, or any other means of communication when a client requires assistance with Tixr’s scanners, POS, BOCA printers, or any other hardware we offer. Assisting our event creators in the real world by providing on-site support at their events to ensure a smooth ticketing operation. While working on-site I am responsible for training not just the event organizer but their staff on-site utilizing Tixr hardware + software, generating reports for event organizers, troubleshooting Tixr hardware, and being hands-on with any issue or assisting with ingress + egress operations.

Riverside County, California, United States

As an EMT with AMR, I responded to emergency and non-emergency calls for service from the citizens of Riverside County. Utilizing Computer Assisted Dispatch to help navigate city streets, a portable Motorola APX 8000 radio to communicate with other agencies, and driving with emergency lights and sirens to arrive on the scene of a 911 call. Rendering care to patients within my scope of practice including but not limited to - providing medications, using medical equipment, and helping someone through a psychiatric emergency. Responsible for completing an accurate patient care report with a narrative of care rendered to be transmitted to hospitals and insurance companies.

San Francisco, California, United States

As an EMT with AMR, I responded to emergency and non-emergency calls for service from the citizens of San Francisco County. Utilizing Computer Assisted Dispatch to help navigate city streets, a portable Motorola APX 8000 radio to communicate with other agencies, and driving with emergency lights and sirens to arrive on the scene of a 911 call. Rendering care to patients within my scope of practice including but not limited to - providing medications, using medical equipment, and helping someone through a psychiatric emergency. Responsible for completing an accurate patient care report with a narrative of care rendered to be transmitted to hospitals and insurance companies.

Overseeing the asset protection department to ensure margin of loss was lower than the company standard. Assisting with stock count, utilizing PTZ cameras store wide, writing reports for stolen items and photographing shoplifters, and preventing internal theft. This job worked closely with store management to implement new store polices to prevent shrink and communicating with district managers to relay pertinent information related to theft to prevent it at other districts/stores.

Associate Of Arts And Sciences - Aas, Humanities/Humanistic Studies

Associate Of Science - As, Criminal Justice/Law Enforcement Administration