I currently lead Vanguard's Workplace Engineering Department in IT, which consist of engineering and bringing forward thinking end user computing, collaboration, and contact center capabilities to the Vanguard Crew across the Globe. Some of the areas of focus are:* Contact Center Technology and Strategy* All Telephony services for Vanguard* End user computing standards, strategy and selection (desktop, laptop, mobile devices)* Office 365 - all products and uses within Vanguard. (Email, Teams, office, etc.)* Apple and Macintosh products* Virtual Desktop Infrastructure

Lead Vanguard's IT Infrastructure Operations Department, which consists of a global workforce working to provide seamless computing and operations for Vanguard's clients. Some of my areas of responsibilities include:* Cloud Operations Team - who enable Vanguard's presence in the Cloud* Hosting Services - which includes Windows/Linux/Web/ Virtualization platforms* Network Operations - responsible for the health and monitoring of Vanguard's network* Scheduling and Mainframe Operations - who enable MF batch cycles and processing* Change Management - responsible for the scheduling and management of all technical changes* Vendor Management - ensure vendor integration, performance, and improvements across the operations landscape

Lead Vanguard's end user support practice know as Tech Central which includes the Global Service Desk organization, Desk-side Support functions, and back office endpoint provisioning. Responsible for the strategy, operational support, and technology to enable the end user computing needs of Vanguard's Crew.* Leader of leaders with Crew in over 12 countries.* Lead the global service desk phone channel - 7x24 Tier 1 support.* Lead the desk-side support channel - both walk up desks and field personnel.* Responsible for the overall end user support strategy for Vanguard.* Responsible for the end user technology road map and implementation.

Senior Manager - Global Technology Operations - Distributed Systems Technical Services• Lead and manage the global Windows Systems & Linux Infrastructure for Vanguard• Develop the Distributed Platform IT strategy and technology roadmap• Fiscal and operational responsibility for all platform vendor relationships• Manage all facets of the server infrastructure - acquition, availability, security, lifecycle, and virtualization.Previous Positions:Senior Manager– Business Technology Operations • Responsible for all aspects of technology for the Retail Investor Division.• Lead and manage the Retail technology portfolio.• Guide and advise senior Vanguard leadership on business strategy and technology.• Manage a department responsible for technology planning, project management, testing, vendor management, and production support for all Vanguard systems and applications.Senior Manager – Web Services – responsible for all facets of running the Retail Website – design, usability, project management, and business technology strategy.Senior Manager of Call Center Operations – responsible for the operational management of the 3000 person phone center across 3 US locations.Senior Manager – Desktop Support Services – responsible for all PC Procurement, vendor relationships, and LAN Administration personnel supporting the entire Vanguard complex.Senior Manager - Center for Excellence – 18 month rotation in Vanguard’s Six Sigma program learning the various process improvement techniques such as DMAIC, Lean methodologies, and Design for Six Sigma.