Jonathan Held Email & Phone Number

Greater Minneapolis-St. Paul Area

Responsible for supporting the business in decision making and customer service efforts by providing business intelligence services. This role is responsible for acting as a liaison between technology and business partners, and converting data into meaningful and actionable reporting products.

Golden Valley, Mn

Sr. Operations Analyst, E-Commerce- DocuSign Administrator- Design, develop and conducts data collection, analysis, problem resolution and reporting for Operations to various stakeholders across Allianz.- Identify, develop, and maintains a defined set of activities/initiatives to support Operation's priorities to ensure timelines and deliverables are met.- Design and conduct results validation to ensure data completeness, accuracy and integrity.- Provide work direction to associate analysts. operations.- Develop and recommend opportunities to improve process performance.- Participate in key initiatives and special projects as assigned.

Bloomington, Mn

In addition to my previous role/duties:Development and automation of standard reporting, analysis, models and tools used to identify improvement opportunities and support decisions related to account management, operations and sales.Excellent PBM experience in a technical/analytical role.

 Integral part of technical team  Create complex SQL queries and VB queries Report Creation using Access, Excel and Crystal Reports SQL database structure creation Data error detection, correction and monitoring Developing tools, reports and database driven strategies Possess strong statistical background with an ability to understand large data sets and aggregate relevant information  Ability to communicate with all levels of employees and management Provide training for entire team Posses an ability to work across a diverse set of deliverables and apply logic and sound statistical planning to achieve operational effectivenessAchievements: Quickly learned reporting process and took ownership of monthly reports Moved to technical team shortly after employment in recognition of strong skills After one year of employment, ranked in top 20% of team

Develop complex Oracle SQL queries to identify data not in its proper state.Data validation and data quality controlHands-on experience entering and retrieving data from databasesExperience with SQL analyzing and/or auditing database contentData error detection, correction and monitoringProvide project support assistance for XCEL Energy projectMulti-site testing - XCEL Energy (verifying data communicates between power stations)Display building - (Graphical interface that power companies use to control their grid)Presentation work - Presentations in PowerPointOracle Forms - Creating and correcting Forms for XCEL Energy projectAchievements:Began in June, 2006 as a temporary display builder. Became proficient at creating/correcting displays in a UNIX and Windows environment for several projects.October, 2006, internship extended indefinitely and assigned to CAISO project California Independent System Operator (CAISO) project work: variance testing, writing Perl scripts, database queries (PL/SQL), etc.

Assisting customers in the lumberyardEfficient, reliable worker Offered assistant manager position (declined because of college commitment)Continually met sales quota goals