I have a passion for CRM, Business Intelligence, and business program management, and have extensive experience developing and directing digital operations strategy, data management and analytical reporting processes toward superlative customer experience and heightened efficiency, sales and revenue results. My expertise is collaborating with cross-functional leaders on strategies to develop, implement, optimize and manage marketing, finance and customer service programs focused on dynamic, automated personalization processes for relationship management tools, campaigns, communications and customer engagement journeys. I have been responsible for managing hundreds of automation, process and technology projects, and am comfortable leading strategy alignment between cross functional teams as well as rolling up my sleeves to tactically work with technology solutions.