-Leads team of ten analysts to maximize vessel utilization while limiting operational costs and negative customer impact-Lead a three department effort restructuring MOL’s equipment matchback planning process in order to increase total vessel utilization and stabilize North American equipment inventory-Established Commodity Optimization Model (COM) process for automatically restricting low yield commodities based on ideal commodity mix for each vessel, which reduced exception booking handling by 30% -Formalized process for proactively monitoring feeder utilization to avoid operational costs overseas-Sets optimal laden and empty cargo mix to ensure vessels sail at maximum space and weight capacity and created process for automatically adjusting laden guidelines to ensure matchback from critical ports is achieved-Analyzes customer behavior to set target booking levels for each vessel on a port-by-port basis-Monitors and reports vessel status and daily booking activity, and coordinates with sales teams, trade management, and customer service to generate additional cargo as key ports as needed.-Manages, develops, and maintains the Shipment Management Tool (SMT), an extensive tool used to provide guidance throughout the organization and provide analytical tools for operations, sales, and trade, and customer service. -Provides the organization with in-depth analysis of vessel lift performance, customer behavior, and key performance indicators.

-Led a team of 25 export customer service representatives with five direct reports. -Implemented new guidance tools for tracking customer exceptions, trade priority lists, and routing guidance-Ensured quality service by listening to 5% of phone calls each week and providing feedback to individual representatives.-Collaborated closely with other Shipment Management Center departments to ensure a positive customer experience, including offshore communication with Panama, India, Asia, Latin America and European Teams-Coordinated and set training schedule for new team members, to include monitoring progress of training within the department

-Assisted with the process of creating new export bookings-Managed specific accounts and customer allocations via daily reports-Acted as the liaison with internal departments (Sales, Intermodal Services, Equipment, Coastal Logistics) to ensure customer satisfaction-Prioritized incoming requests and inquiries via phone communication and email-Developed broad knowledge of logistics industry processes and industry standards

-Instructed English language classes to student's at three different elementary schools throughout Incheon, South Korea-Prepared original course content, materials, and lesson plans for each week-Prepared detailed daily records of class activities and behavior, which are provided to ILLCC's headquarters -Provided parents with monthly written student evaluations outlining each student's progress throughout each term-Held regular open classes, in which parents watch classes and provide feedback and evaluations of my performance

•Classroom instructor for middle school students in the subjects of writing, speaking, reading, grammar, public speaking, and debate.•Prepared students for TOEFL and NEAT English proficiency tests•Coordinated teaching material, lesson plans and debate competitions with both foreign and Korean teachers•Provided monthly assessments of students' ability levels for use in grade placement throughout the academy

•Helped created a fundraising campaign to fund the implementation of the Georgia Institute of Technology Case Competition: "Designing for Good"•Established an extensive list of potential donors and sponsors for the Case Competition•Assisted in the design of a a wide range of campaign promotional materials including request letters, flyers, brochures, and Power Point presentation materials for potential corporate sponsors and foundations•Outlined incentives and monetary requirements for various levels of sponsorship•Designed the forms necessary for an easy and streamlined sponsorship process