Jonathan Hermano Email & Phone Number

Consulted with higher education and SLED facilities departments across several facilities planning services. Presented to facilities and finance leadership and C-suite executives regarding facilities analysis and capital planning. Led facilities condition assessment walkthrough teams on-site with clients.

Worked with higher education and SLED clients on facilities benchmarking analysis, strategic capital planning, sustainability benchmarking, and space utilization assessments. Managed large datasets and developed presentation slide decks for facilities and finance leadership.

Portland, Oregon Area

Greet guests and check them in for reserved escape game experiences. Facilitate gameplay through audio and visual systems, providing necessary guidance to guests. Reset puzzles, props, and clues in rooms after completion.

Research and respond to non-regulatory escalated complaints from Wells Fargo consumer product customers through direct written correspondence. Provide quality customer service by thoroughly researching complex cases. Utilize Wells Fargo information databases to provide supplemental documentation, including but not limited to Virtual Library, CIV, SVP, Hogan, MARS, and OIB. Communicate with other Wells Fargo departments to resolve customer issues. Perform duties with a high level of confidentiality regarding sensitive customer information. Contribute to written correspondence template development by identifying trends in customer inquiries and complaints.

Greater Los Angeles Area

With Universal Pictures as a client, developed innovative marketing strategies for millennial audiences to increase Universal box office purchase and maximize opening weekend sales. Experienced all aspects of campaign development, which included consumer research, ideation, strategy, client pitch and approvals, campaign development and a final client presentation. Collaborated within a 42 person agency structure on the Digital Marketing Team. My specific contributions included compiling secondary research on substitutes for movie theaters, developing creative tactics for two Universal films, and creating mock-ups for movie posters and creative tactics using Adobe Photoshop.

Los Angeles, California

Distributed equipment including helmets, pads, and jerseys inside the players’ locker room. Facilitated drills for Tight Ends and Special Teams during practices. Set up locker room and sideline equipment on game days. Performed ball boy duties during games.

Greater Los Angeles Area

Provided script coverage on screenplays and pilots for talent managers. Used inEntertainment to create and update appointments and projects related to clients. Submitted talent to casting directors using Breakdown Services. Shadowed and covered assistants' desks.

Beaverton, Or

Master Of Business Administration - Mba

Business Administration And Management, General

Education record