Service-focused Customer service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving and attention to detail. Multitask and manages time well to consistently meet performance targets.I work with the first call resolution and customer satisfaction policy; I participate in a seminar on how to handle demanding customers and customer service courses.I have customer service, chats, emails, inbound and outbound retention, and sales experience, having all the tools to work from home if necessary. I also have experience working with sensitive information such as SSN and Banking details.Basic Troubleshooting, SLAs, appointments setter, password resets, tickets based on their priorities and urgency, and applications for users. Follow-ups & updates to the users.