Jonathan Hickel Email & Phone Number

Alpharetta, Ga

Assigned to the Technology Division where I take the lead in supporting multiple products and platforms for Public Safety:-Central Square (Formerly Superion/Sungard): OneSolution and OSSI products to include CAD, RMS, MFR, MCT, OSMCT, Freedom and various back-end software components. -Motorola P25 Radio system: Ability to configure, program, and write code plugs and refresh firmware through Motorola CPS and Radio Management. Support system integrity and inventory through Provisioning Manger. Service and support XTS, XTL, and APX model radios.-Verizon: Account and Device Support for approximately 200 lines of service utilizing mobile hotspots, embedded, and iOS devices. -Utility Associates: Configure, deploy and support BodyWorn and Rocket-IoTX devices and manage AvailWeb backend software.-Fleet Procurement and Upfitting: Plan, research, purchase, receive, and upfit of vehicles and equipment. SoundOff Signal bluePRINT Certified. Ability to diagnose and troubleshoot various issues with 12v emergency equipment from multiple manufacturers.-Support of various infrastructure systems to include closed circuit video monitoring, key badge access control, interview room recording, and wireless video downloading for vehicle cameras -Laptop and Desktop repair and troubleshooting with Dell hardware.Additional duties include:-Attend the annual Police Fleet Expo and the IACP Expo Hall to research and validate current and future needs for the Department. -Serve as a Liaison between the Public Safety Department and City's IT Department. -Plan and budget for new technologies and equipment and serve as a presenter and resource for City Council presentations.Extra Duties include:-Serve as the Commander for the Department's Honor Guard-Coordinator of physical security team at local tech firm.-Coordinator of physical security and traffic team at local religious site.-Advisor for the Alpharetta Police Explorer Post 919

Assigned to the Uniform Patrol Division answering 911 Calls for service and conducting proactive patrols of the City.

Alpharetta, Ga

Handled emergency and non-emergency Public Safety calls for a city of 50,000 residents.

Kennesaw, Ga

Supported three on-campus housing properties at Kennesaw State University servicing 2,400 residents and office staff. Maintained computer labs and network infrastructure and provided on-call support to residents and office staff.