Jonathan Hicks, M.S., Cli-Ca Email & Phone Number

Agoura Hills, California, United States

Play a critical role in the overall talent strategy for the organization. Provide oversight of full cycle recruiting, performance management, training and development, coaching, and employee recognition. Collaborate across the organization to ensure the attraction, development and retention of top talent to meet the organizations strategic objectives

Develop, implement, and oversee a comprehensive leadership development program. Provide organizational leadership with data and metrics on the performance of the program. Provide one-on-one coaching to leaders and high potential employees to enhance leadership competencies, communication and overall professional growth.

Agoura Hills, Ca

Sylmar, Ca

- Benefits Administration: worked with broker to add additional medical carrier to provide employees with additional options and assist in lowering/maintaining company expenditure on insurance premiums, annual benefit renewal process, open enrollment meetings, employee questions, process enrollments/changes, process benefit invoices for approval, maintain current knowledge of all CHF benefit plans, 403b retirement plan administration- Staffing & Recruitment: participate in job requisition, job posting, manage and review incoming resumes/applications, telephone prescreens, schedule and facilitate interviews, process offers, maintain timely communications with candidates, provide timely reports to hiring supervisors- Orientation & Onboarding: consult with supervisors on orientation needs and schedules, prepare new hire packages, prepare and distribute orientation schedule and materials, prepare personnel files, collect and process new hire documentation and electronic records, oversee CHF uniform order processing and records, conduct benefits orientation meetings and process enrollment forms, provide office tour/administrative orientation as needed- Manage CHF's work-study program: coordinate CHF representation and participation in applicable job fairs, interview and select students, coordinate start dates and schedules with CHF supervisors, review and approve invoices, coordinate evaluations- Performance: Revised and relaunched performance evaluation for all staff after the process had been left incomplete for over a year and a half. Manage 90-day review process and participate in processing annual reviews and goals - Reports & Records Management: Create and run various reports; complete and process various HR/employment-related forms; process and track HR documents and files including but not limited to I-9, recruiting, benefit plans, unemployment, accident/OSHA, personnel files, maintain HRIS, track training, and apply required retention policy of documents

Azusa, Ca

- Collaborated with a team in Student Financial Services on process and procedure related to compliance on timely changes to student awards and refunding.- Revised accounts receivables communication process by collaborating with IT to create queries that targeted student populations with owing balances and items that needed to be submitted for financial aid.- Headed a financial literacy group to educate students on various aspects of financial literacy: responsible borrowing, budgeting, etc.- Designed an invoicing generation and tracking system to be used across all careers at the university with the goal of eliminating confusion about incoming wires and payments and creating a centralized location for all student invoice information.- Supervised a team of 4 student account counselors. Worked to identify, train, and develop team growth and leadership within the team- Recorded process, and policy and procedure for technology used in information worksheet and invoicing systems.

Azusa, Ca

- Service a population of approximately 1,000 graduate students communicating information about financial aid, student account, payments and past due balances.- Collaborated on redesigning Graduate Information Worksheet process on both the front end student experience and back end SFS experience.- Redesigned several APU scholarship applications to create a more professional, consistent, and cohesive look.- Collaborated to improve the Student Account Counselor training process.- Compiled data on all student accounts sent to collections over a 2 year period and completed an analysis of the data to show trends and assist in the investigation of the effectiveness of current balance communications.

Glendale, Ca

- Measured kitchen and bathroom spaces for remodel and new construction.- Designed kitchens and bathrooms according to customer desires, needs and style.- Scheduled measure appointments for self and two other field technicians.- Discussed and offered available services with customers.- Filing and organization of customer documents

Simi Valley And Woodland Hills, Ca

- Designed kitchens and bathrooms according to customer desires, needs and style.- Discussed and offered available products services with customers.- Given sales goals that were consistently met or exceeded.- Earned National Kitchen and Bath Association certification through testing.- Promoted to lead designer after approximately 9 months in Woodland Hills.

Master Of Science (M.S.), Organizational Psychology

Bachelor Of Science (B.S.), Psychology

Activities and Societies: Psi ChiCum Laude