Dodec offer a full range of services, from design and development of bespoke websites and mobile applications, through to e-commerce and digital strategy.My role is to both develop digital products and manage their delivery, using a variety of technologies and working across the stack and the process. I am most experienced in:Working with clients to define clear requirements and timelinesManaging the development team to ship top-quality work at a good paceManaging multiple, varied projects across a small but busy agency From a technical perspective, I am most confident with:ReactTypeScriptMaterial UINestJSPostgreSQLGraphQLREST APIsHerokuNetlifyAWSWordpressGoogle AnalyticsGoogle Tag Manager

Delivering excellent customer service to a wide range of travel customers in Austria, Italy, France and Greece.Supporting customer-facing teams with the technical hardware and software required to deliver in their roles – including selling systems, laptops, ipads, and internal apps. Leading teams to achieve stretching sales and service KPIs – through regular training, coaching, and performance management.Building and maintaining excellent supplier relationsPlanning, organising, and troubleshooting transport operations remotely for Finland, Norway, Sweden, and North America.Effectively managing time to balance competing priorities, with consideration for working across multiple time zones.

Responsible for the development, deployment, and delivery of training programs to a portfolio of clients.Key point of contact for clients - listening, understanding and communicating requirements to coaches so that the sessions hit the mark.Problem solving for any issues that occurred during the multi-million pound training schemes that we ran

Managing offline and online partner companies, selling gas and electric switching. Software product owner – using Agile methodology to manage the re-design of an internal web application. Coordinating input from the business, working with the developer/design team of 6, providing direction on functionality and design, running user testingManaging online affiliate partners, and maintaining relationships with partner companies Driving performance – analysis and promotion of market trends and product USPs

Key Responsibilities:• Account manager role - Managing offline partner companies who sell gas and electric switching to their customer database, duties include:• Managing projects such as start-up of new partners, redevelopment of internal software, management of lead generation trials of other products such as broadband.• Building and maintaining relationships with management and staff of external partner companies• Driving performance – analysis of market trends and using knowledge of the energy industry, disseminating information to partners on product USPs and product selling trends• Driving performance – sales and product insight, running specific and tailored incentive with individual partners to boost sales• Delivering training, both initial and specific and tailored follow up training – phone technique, product knowledge, sales technique, objection handling• Call monitoring and delivering feedback• Liaising with energy suppliers and external partners when dealing with complaints• Taking part in contractual meetings and discussions with potential partners

Key Responsibilities:• Achieve and exceed set sales targets and KPI's• Provide information, advice and comparisons to customers regarding products such as energy and broadband• “Acting up” responsibilities – collating and sending out daily stats, supervising on site – answering staff questions, dealing with customer complaints

During this period I traveled extensively in South and Central America, during which I also undertook several work and volunteer opportunities.

· Motivate, enthuse and advise service users on employment options and career progression with a proactive attitude to identifying employment opportunities· Organise diary to prioritise the needs of client base· Identify motivations and use creative techniques in order to assist clients return to work· Attend regular training sessions on information, advice and guidance techniques· Create CV’s, provide interview techniques and help clients identify their key skills· Empathetic, understanding and patient approach to clients individual needs· Attend employment and career fairs, to develop relationships with employers· Strong knowledge of benefits system, personal financial advice and employment strategy

A busy, fast paced, call centre environment providing customers with excellent customer service, remaining customer focussed even when in challenging situations· Efficiently used in house systems backed up with sound computer skills· Used a variety of sales methods to sell tickets and upgrade customers to VIP ticket packages; provided help and event information and different ticket types· Worked at a variety of events providing help and guidance to customers, liaising with and supervising security staff and ensuring health and safety adhered to during events· Assisted management team with test calling and training co workers