Jonathan Hinds Email & Phone Number

Bradford, Gb

Knowsley, England, United Kingdom

-Technology lead for a new Returns Portal solution to manage both Saas and 3PL managed lanes across 13 different brands and 200 different countries-Migration of various group brands across the network of DCs. Ensuring that all upstream and downstream integrations worked seamlessly across internal architecture and multiple WMS systems.-Product owner for Selektron WMS and on site CMS. Responsible for the continuous change roadmap, return on investment calculation, testing, tender processes, delivery and sign off.

Burnley, England, United Kingdom

-Implementation of incident management, problem management & change processes across multiple warehouse sites.-Responsible for all third-party relationships in Burnley, including performance management, service improvement & contract negotiation.-Accountability for delivery of all changes to all applications and mechanical automation services on site-Proactively leading collaborative investigations across technical services and other business areas to resolve high priority major incidents & critical problems, making risk-based decisions to restore service & improve overall service levels.-Subject matter expert with working knowledge across multiple WMS, CMS, and PLC programs.-Plan and organise periodic planned maintenance to ensure minimal interruption to the automated operation.

Burnley

-Implementation and delivery of the Control Room department during the installation of an automated E-Com warehouse using market leading technology provided by PSB.-Ownership of all control room operational processes and site incident management. -Directly responsible for 5 x Control Room Shift Managers and 16 x Control Room Technicians.

Marks & Spencers Contract Bradford

Team Management -Management of 6 technicians and 2 lead technicians including creation of rotas and holiday planners and ensuring adequate coverage at all times. -Responsible for the training and development of control room team, as well as providing technical training for the operational team managers.-Recruitment of the team, including short listing CVs and Candidate interviews.-Application and monitoring of company values and policies, as well as carrying out disciplinary meetings and absence management.Incident Management. -On-shift incident manager, accountable for escalations, severity assigning and regular updates.-Responsible for incident management as well as disaster recovery and root cause analysis.-Creation and maintenance of a defect tracker, incident log, IT log and user accounts.-Communication of site issues to the business, ensuring all stakeholders are informed at all times of any impact to service-Liaising and managing several 3rd party companies to agreed SLAsProject Management.-CCTV project to identify blind spots, using engineers’ technical drawings to formulate costs, risks, equipment placement and then provide project plan and analysis for a business case to ensure the funding was authorised. This resulted in a significant reduction in system downtime-Integrated Remedy service management in to the established operation. Planned the implementation with various 3rd party suppliers to ensure the Remedy system was fit for purpose-Continuous improvement, through identifying and analysing existing processes, while adhering to the site’s “Ideas Matter” project methodology and deadlines-Change management through fixes and updates and potential defect workarounds-Ordering, pricing and setup of all IT equipment on site, plus the lease agreements for over 400 assets with a value of over £150k-Creation of test scripts utilised by the testing team during the site’s project phase

Missguided Contract Manchester

Asos Contract Barnsley

Asos Contract Barnsley

Barnsley