Jonathan H. Email & Phone Number
Who is Jonathan H.? Overview
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Jonathan H. is listed as Senior Threat Analyst I at Sophos, a company with 5273 employees, based in Atlanta Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Jonathan H..
Jonathan H. previously worked as Incident Response Advisor at Secureworks and Lead Information Technology Security Specialist at Hartsfield-Jackson Atlanta International Airport. Jonathan H. holds Bachelor'S Degree, Computer And Information Systems Security/Information Assurance, 4.0 from Capella University.
Email format at Sophos
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About Jonathan H.
I am a detail-oriented and analytic leader ready to leverage extensive knowledge of information technology and cybersecurity industries to drive business solutions to enhance network security and deliver client satisfaction. I am an extremely fast and adept learner. I am looking forward to leveraging my knowledge in cybersecurity, forensics, and ethics toward a role in the information security or cybersecurity field. I am able to lead teams to success by setting strong work examples versus simply delegating tasks. I possess strong expertise in all facets of computer technology and network configurations with a track record of success in resolving complex issues. I am known as a team player and collaborate with all members of the team to achieve technological wins that support both the business and end-users. I am recognized for the ability to meet tight deadlines and realign priorities in demanding environments. I am passionate about security, cybercrime prevention and investigation, compliance, and digital forensics. I am recently graduated with a degree in Information Assurance and Cybersecurity at Capella University.Outside of work, I enjoy reading, playing bass guitar, mountain biking and stand-up paddleboarding.
Jonathan H.'s current company
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Jonathan H. work experience
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Incident Response Advisor
Lead Information Technology Security Specialist
- Monitored and communicated Information Security issues related to systems and workflow to ensure internal security controls for the IT infrastructure were operating as intended.
- Implemented and maintained patch management program to remediate vulnerabilities
- Coordinated and executed IT security assessment audits and managed remediations
- Coordinated response to Information Security incidents
- Conducted security research to keep abreast of security awareness
- Investigated and reported on security incidents
Service Level Manager
- Wrote and executed test cases/scripts. Provided daily updates using Application Lifecycle Manager
- Collaborative rollout of an onsite technical coordination team, saving HPE $6.7 million.
- Performed UAT (User Acceptance Testing) and performance testing for Lightning Salesforce.
- Project Lead for the transition and improvement of technical process documents to reflect Salesforce UI changes.
- Identified process improvement opportunities for third-party field technical support team which helped ensure that process documentation aligned with HPE standards.
Simplivity Engineer Ii / Storvirtual Engineer Ii
- Analyzed, uncovered root causes, and provided troubleshooting expertise for clients via log reviews and remote system access on production systems.
- Debugged network performance and communication issues with servers, storage, and switches.
- Resolved and optimized Operating System (Linux, VMWare, Hyper-V) configurations for storage optimization.
- Assisted clients with connecting various OSs to storage for production deployment.
- Acted as technical and process mentor for 5 Level 1 agents and trained 7 new employees for StorVirtual team.
- Served as central point of contact for escalations and reviewed client satisfaction surveys to identify opportunities for process improvements and training, ultimately driving satisfaction scores above 95% target.
Technical Team Lead / Level 2 Sme
- Prioritized compliance with quality and security standards to meet both Federal and IBM’s data security guidelines.
- Escalation point for Level 1, Field Technicians, and Account Managers for hardware, software, and network issues.
- Spearheaded initiative to reduce call-center answer speed 60-second target metric from 383.8 seconds to 48.1 seconds.
- Maintained a high level of confidentiality while working with sensitive organization and customer information to meet government requirements and adhere to CIFIUS (Committee on Foreign Investment in the United States).
- Recipient of multiple awards for outstanding performance and team contributions.
- Acted as an SME for IBM System x platform; led training sessions with other support teams to improve team performance.
Colleagues at Sophos
Other employees you can reach at sophos.com. View company contacts for 5273 employees →
William Waghorn
Colleague at Sophos
Canada, Canada
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Meenakshi Modi
Colleague at Sophos
Ahmedabad, Gujarat, India, India
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A.J. Bradshaw
Colleague at Sophos
United States, United States
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Zac Huntley
Colleague at Sophos
Greater Minneapolis-St. Paul Area, United States, United States
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MA
Madonna Arcinas
Colleague at Sophos
Metro Manila, National Capital Region, Philippines, Philippines
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David Barrantes
Colleague at Sophos
Contact Info, United States
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Geraldine Nacman
Colleague at Sophos
Metro Manila, National Capital Region, Philippines, Philippines
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RV
Rebecca Vandermey
Colleague at Sophos
Vancouver, British Columbia, Canada, Canada
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KJ
Kishan Jogiya
Colleague at Sophos
Gandhinagar, Gujarat, India, India
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JP
Jose Palad
Colleague at Sophos
North Sydney, New South Wales, Australia, Australia
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Jonathan H. education
Bachelor'S Degree, Computer And Information Systems Security/Information Assurance, 4.0
Associate'S Degree, English Language And Literature, General
Frequently asked questions about Jonathan H.
Quick answers generated from the profile data available on this page.
What company does Jonathan H. work for?
Jonathan H. works for Sophos.
What is Jonathan H.'s role at Sophos?
Jonathan H. is listed as Senior Threat Analyst I at Sophos.
Where is Jonathan H. based?
Jonathan H. is based in Atlanta Metropolitan Area, United States, United States while working with Sophos.
What companies has Jonathan H. worked for?
Jonathan H. has worked for Sophos, Secureworks, Hartsfield-Jackson Atlanta International Airport, Hewlett Packard Enterprise, and Ibm.
Who are Jonathan H.'s colleagues at Sophos?
Jonathan H.'s colleagues at Sophos include William Waghorn, Meenakshi Modi, A.J. Bradshaw, Zac Huntley, and Madonna Arcinas.
How can I contact Jonathan H.?
You can use AeroLeads to view verified contact signals for Jonathan H. at Sophos, including work email, phone, and LinkedIn data when available.
What schools did Jonathan H. attend?
Jonathan H. holds Bachelor'S Degree, Computer And Information Systems Security/Information Assurance, 4.0 from Capella University.
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