Jonathan Hitchen Email & Phone Number

Jonathan Hitchen is a Group IT Technician at Emis Group PLC at EMIS Health. He possess expertise in microsoft office, customer service, microsoft excel, management, leadership and 5 more skills.

Listed skills include Microsoft Office, Customer Service, Microsoft Excel, Management, and 6 others.

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  It Technician

  Emis Health

  Sep 2018 - Present

  We currently support around 1500+ users and 1500+ different devices ranging from Laptops to PCs and Managed Print Services to Mobile Phones.As the first point of contact on the helpdesk we gather as much reliable and important information as we can and log it as a ticket into our ticketing system to be resolved within SLA’s (Currently changing a lot) – we usually take around 40/50 phone calls per day and on average close around 20 support tickets each (AD account unlocks and password resets don’t count) I also build PC’s and configure them as we do pro-active swap outs for people with aging machines. We also have a bespoke system called SugarCRM that is an important function in the business that we must manage and make sure it runs without any hiccups.