Jonathan Hite Email & Phone Number

Tampa, Florida, United States

Getzville, New York, United States

Serve as liaison for industry-aligned bankers and back-office personnel to coordinate onboarding and “Know Your Customer” (KYC) submissions, renewals, and remediation. Manage KYC QA activities for new and existing business and multiple remediation efforts concurrently within designated timeframes and regulatory standards.• Lead client calls to explain/educate on regulatory requirements and cover KYC/AML related inquiries• Manage on-boarding activity and provide expert advice on AML/KYC, perform audit of AML/KYC activities such as client profiles and related metrics, identify data quality issues, and monitor resolutions• Work with the office of the Comptroller of the Currency (OCC) for all client renewal and remediation processes, including and not limited to document collection, reference data creation, credit review, and legal agreement execution• Lead for team compliance evaluated area process improvement initiative

Getzville, New York, United States

Responsible for maintaining the highest level of service for clients by ensuring order accuracy and resolving issues in a timely manner, promoting, and fostering an atmosphere of teamwork, compliance, and ethical resolutions. Reviewed incoming inquiries regarding appeals for claims escalated to state-level. Assessed any misinformation provided and/or employee misconducts. Provided upper management and NYS Department of Financial Services monthly report summarizing findings. • Monitored daily attendance and productivity metrics for service-level employees • Provided side-by-side evaluations, 1-on-1 coaching, and corrective actions as needed• Reviewed and serviced provider’s claims, authorizations, and appeals. Provided guidance on product and/or service-related questions for providers and employees• Provided training for new Member Services employees

Getzville, New York, United States

Provided quality control of all Home Equity lines and loans. Verified loan amount, payment amount, due dates, and rates for accuracy in M&T lending system. Verified paper documentation for accuracy and completeness and recorded any errors or missing information. Assessed the prospect of repayment, and arranged solutions such as loan modifications, repayment plans, CCCS, re-ages, and extensions.• Initiated timely verbal and written contact with Loan Officers, members, attorneys, insurance agents, and registries to finalize Home Equity Mortgage liens• Identified suspicious activities (i.e., fraud, lack of insurance) and investigated exposure, escalating issues to management along with the course of action taken• Completed charge off referral and authorization forms for losses greater than or equal to $25M including the likelihood of recovery with recommendation for future action• Maintained Home Equity filing system for both existing and closed Home Equity loans and lines. Responsible for record retention and sending of closed Home Equity files for archiving

Getzville, New York, United States

Served customers in the home loan modification process. Handled complex accounts with the following areas of specialization: Foreclosure, Bankruptcy, REO, Property Preservation, Repossession, Remarketing, and Post Charge-Off Collections. Led investigations and conducted skip-tracing as required by strategically utilizing cross-departmental and external governmental resources.• Organized leadership and department meetings for medical staff and clinical departments at all regional hospital facilities in accordance with the department bylaws• Managed customer home loan modification process end-to-end from initiating direct contact with borrowers (consumer, mortgage, deposit overdraft, business banking), assessing the prospect of repayment, arranging repayment schedules, and ensured services provided were meeting predetermined SLA’s to settlement• Served as lead on loss prevention initiatives by employing advanced strategies that provided adequate protection for the bank, with respect to its interest in the collateral securing the loan, while maximizing any cost containment opportunities

Getzville, New York, United States

Supported customers in need of assistance in early/late stages of delinquency; accommodating and negotiating ideal solutions for both parties in order to come to a resolution, while deepening customer/bank relationships. Conducted discussions with prospects to identify their financial needs and provide the appropriate financial solutions.• Led home loan modification processes, including communicating all documentation necessary for review, answering product questions, providing updates, and delivering decisions• Structured repayment plans for customers able to resolve their delinquency without modification aid. Documented and scheduled successful follow-ups to ensure that customers are met deadlines.• Facilitated short-sales and deeds-in-lieu of foreclosure for customers not eligible for retention options