Customer Service Supervisor & Duty Manager
Sydney, Australia
Customer Service Supervisor:Delegating and managing customer service team members ensuring customers are cared for to the best of our ability.Providing a safe, friendly and enjoyable experience for customers.Ensuring and supervision of team members in maintaining a safe and effective workplace.Assisting with customer enquiries, customer complaints and feedback in accordance with company policy.Opening and closing of the Service Department including balancing register tills, making safe deposits, cleaning and preparing the store for the next day of trading.Extensive knowledge of the store's contents and procedures to ensure that all customer needs are met.Duty manager:First point of contact for all employees on duty. Making sure all in house bakery products are sold to decrease wastage and profit loss through dumping unsold product through marking down the products, creating an additional potential opportunity for a sale. Ensuring shop floor is tidy, organised and presentable for trade to provide customers with the best shopping experience. Ensuring all team members from each department are operating in a safe and efficient manner to serve our customers. Dealing with customer complaints and enquiriesInvestigating customer or employee matters.Prioritising the safety of employees and customers.Managing security alarms and temperature alerts to protect customers and staff and product loss.