Jonathan Holden Email & Phone Number

Deliverying Service Topology Mappings for Alzheimers Society, Age UK and The Childrens Society

• Successfully led multi-disciplinary teams resolving service affecting incidents that required excellent company-wide communication skills.
• Reduced major incidents by 60% by implementing change, problem and capacity management procedures in the Windows environment using a proactive approach.
• Played an integral part in change management process –responsibilities included signing off all changes affecting the production, development and test environments company wide.
• Involved in negotiations with external outsourcing partners to set up principles and procedures based on ITIL for outsourcing mission critical systems and applications.
• Managed numerous projects from start to finish in a pragmatic Prince2 environment - securing budgets, managing relationship with sponsors, tracking progress anticipating and handling critical situations.
• Played an integral part in project team that designed implemented and supported SwiftNet in Windows and UNIX production environment.

• Led a cross-functional team of 6 specialists to design and deliver IT infrastructure, supporting record growth in trading volume in fixed income, equity and swap’s division.
• Designed, Implemented, Supported HP SAN attached Microsoft Cluster Servers for SQL, Netbackup, IIS, Exchange and File and Print and Swiftnet
• Performed employee performance evaluations, managed and monitored individuals' work load, managed career paths and advised in compensation for direct reports.
• Managed business continuity planning and successfully implemented bi-annual Disaster Recovery Plan for Windows Systems contributing to delivery of uninterrupted service through 2 power failures at primary data centres.
• Project managed annual server upgrades requiring intensive collaboration with all parts of the business including testing and implantation of hardware and new software..

Mba, Management

Msc, Financial Management

B.Comm Hons, Economics

Activities and Societies: Golf Team

B.Comm, Economics, Law

Activities and Societies: Golf Team