Designed and implemented a cloud-based Physical Access Control and CCTV solution, resulting in a 70% decrease in architecture and license costs and an increase in reliability.Collaborated with cross functional teams to develop and present comprehensive solution proposals.Utilized ITIL/Agile best practices and standards to ensure the scalability, reliability, and security of solutions.Managed project timelines, budgets, and resources to deliver solutions within agreed upon deadlines.Communicated with vendors and third-party providers to negotiate contracts and procure necessary software and hardware for projects.

Designed and configured network infrastructure for a major Hospital upgrade (RTLS/Nurse Call), supporting multiple hospitals and over 5000 employees.Managed network upgrade projects, adhering to strict timelines and budget constraints.Provided technical support and troubleshooting for network issues, ensuring minimal downtime and maximum network availability.Mentored junior network engineers and provided training on network best practices and protocols.

Responded to and resolved complex technical issues within established service level agreements (SLAs).Performed network troubleshooting and root cause analysis to identify and resolve network outages.Utilized network monitoring tools to proactively monitor network performance and identify areas for improvement.

Provided onsite and remote support for financial, POS, and ATM software installation.Troubleshot and diagnosed mechanical, electrical, and software issues on POS systems and ATM's.

Conducted site surveys to determine optimal placement of access points and wireless routers.Installed, configured, and maintained wireless network infrastructure for jails and prisons country-wide.

Interacted with customers to provide technical support and resolve service issues.Installed, maintained, and repaired telecommunications equipment and systems.