Systems Analyst
Current• Overseeing daily operations with meticulous attention to detail• Product owner of RFID technologies for Mercedes-Benz globally• Technical tool owner for AI-based camera inspection system• Implementing a paperless production and logistics system from conceptualisation through to costing, design and final implementation• Providing advice, expertise and support on information systems strategies, policies, management and service delivery• Coaching, training, motivating and mentoring personnel, setting clear goals and expectations, providing relevant feedback as required• Establishing, implementing and overseeing effective systems, processes and controls• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders, resolving complaints and enquiries• Managing barcode scanners, mobile devices and barcode printers used in the production and logistics environments via SOTI and PPME• Performing feasibility studies and systems analysis, liaising with end-users to discuss, assess, troubleshoot, document and clearly define solutions to IT and business process problems• Involved in infrastructure planning and operations including SLAs, RFQs, proposals, capacity planning, change management, and arranging quotes from third party suppliers• Producing various reports, presentations, analyses, correspondence and other documentation • Performing as a strong leader of a cohesive team with strict enforcement of quality standards, governance processes and compliance requirements
