Jonathan Holmes Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

Ottawa, Canada Area

As part of our internal Developer Experience team, I assisted our engineers with on-boarding, running and scaling their microservices using Adobe.io’s cloud-based API Gateway.

Ottawa, Canada Area

Problem Management practitioner and team leader supporting a worldwide team of six analysts and incident duty managers.We reduce downtime and improve stability by applying Problem Management techniques across the enterprise, with a focus on customer and revenue-impacting issues.I also coordinate and lead real-time responses to technical and security issues impacting Adobe.com and our eCommerce platforms.

Ottawa, Canada Area

Kanata, Ontario

At TELUS I provided technical support for the Oacis enterprise electronic health record platform. I worked directly with stakeholders including programmers, project managers, analysts, and clinicians to triage production issues and resolve them in a timely manner. In 2009 I was a recipient of the TELUS President's Award for outstanding achievement in customer service.

Ottawa, Canada Area

Developed solutions for business needs such as content delivery, time management, inventory, and subscription fulfillment.At TV Media I developed a state-of-the-art (at the time) website for displaying interactive TV listings, in the familiar "grid" format often seen in newspapers.