Regional Data Centre Technical Manger responsible for:• Management and leadership of the team to ensure performance standards are achieved and exceeded.• Forecast supply and demand of resource requirements based on known business needs and projected change. • Overseeing and managing the delivery of infrastructure and infrastructure services that include suitable designs; accurate implementation; effective in-life support and timely handling of escalations.• Ongoing work stack review, prioritisation and optimisation or available resources.• Improving the skills and capabilities of themselves and team, through mentoring; coaching and knowledge sharing. • Expected to undertake technical assessment of work packages, agreeing time, cost and quality• Provide analytical and innovative input to projects/operational issues, as well as support negotiations.• Role models and demonstrates effective improvement through the use of CI tools and techniques.• Provides technical input to standard work and helps in resolving technical issues raised by team. Works collaboratively with the team and is an active participant. Understands how components fit into overall solutions.• Technical input to gaining or defining new work• Contribution and support in operational issues• Managing design call to ensure solutions are viable• Input to implementation issues and delays.• Resource allocation decisions• Team resource decisions (e.g. shift patterns, leave, recruitment decisions of who joins the team etc.).• Decisions to agree work packages (i.e. time, cost & quality). • Performance management of the team e.g. Reviews; performance to KPIs; performance to goals/objectives• Decide on solutions impacting business change within a given domain. Could work within the team to design those solutions• Work within agreed budgets and then decide on how to use the budget for the development within their domain. Manage their team within their budgets.

Data Centre Professional responsible for: • Diagnose and resolve complex incidents where solution may not be clear or procedure may not exist identified through proactive monitoring or escalated by less senior engineer• Planning workload and infrastructure e.g. space allocation, network and power infrastructure for server installation• Provide stakeholder communications e.g. rapid response system• Support root cause analysis• Implement simple and complex approved change using implementation notes provided• Deal with complex service requests, e.g. change notes requests• Timely escalation to protect service and agreed timescales e.g. change window, Incident SLA• Undertake more complex tasks under direction/supervision of higher skill level.• Implement simple improvement and automation opportunities e.g. through exploitation of existing tools or scripting• Assist with the creation of standard processes/procedures where they do not exist for any issues handled• Conform to standard solution approaches. • Participate in e2e design calls/meetings to ensure that overall solution works with their designs and appropriately satisfies stakeholder requirements• Challenging requirements if they are not clear. Work with customers to clarify requirements• Review detailed work requests to understand the requirements that need to be met in the design, e.g. STOR• Identify and implement opportunities for improvement and automation to remove waste , typically limited to single component, set of similar components or location• Identify and act on requirements for new processes and procedures, typically limited to single component or set of similar components• Identify when to escalate to more senior engineer, vendor or other team members• Determine where the issues is in the design and how to resolve the issue