Jonathan Hope Email & Phone Number

Phoenix, Arizona, US

• Maintained a 92% student retention rate by providing world-class service by linking education to careers.
• Managing a team of 16 recruiting representatives
• Established integrated, multi-channel print, web, direct marketing, sales and training socialization campaigns.
• Report techniques to highlight trends, performance, coaching opportunities, and market development to the executive, marketing, and divisional leadership.
• Coach and advise Enrollment department on academic programs, policies, and procedures
• Effectively communicate, motivate, and inspire students through critical thinking, creativity, and problem solving.

San Francisco, US

• Head of Customer success and the creator of educational content on the website, mobile application, and blogs. I am also responsible for user onboarding/retention, social media management including Twitter, Facebook.
• Maintained a client retention rate of 98% year over year by providing excellent customer service and proactively addressing client concerns and issues.
• Developed and implemented a new customer onboarding process, reducing client churn by 15% within the first year of deployment.
• Developed and implemented a comprehensive client educational program, including video tutorials and FAQs, leading to a 30% decrease in basic support inquiries.
• Led the process re-engineering for support tickets, creating a more efficient triage system that improved response times by 35%.
• Coordinated with sales and product teams to promote new product launches, leading to a 40% increase in first-week sales for new products.

Pasadena, California, US

• Business College - Entrepreneurship, Leadership.
• Utilized appropriate computer technology to enhance student learning process.
• Incorporated higher-level learning and assisted the students to develop information literacy and problem-solving skills.
• Worked closely with other adjunct faculty to create multi-media curriculum for both classroom and online instruction.
• Received positive feedback from students and faculty based on instructional performance.
• Initiated research and analysis of strategic loyalty marketing program resulting in white paper development and presentation to the strategy leadership team.

Singapore, SG

• Specializing in Cryptocurrency, Mass Adoption, Educational Tools, DeFi and Economic Legislation.
• Developed integrated marketing communications plans for product launches for digital and mobile offerings.
• Conducted extensive research on the Internet to help with providing factual statistics into the articles/blogs.
• Produce creative taglines, marketing materials and content for clients to increase brand awareness.
• Deliver quality copy content and advocacy, guaranteeing best practice and sound marketing standards.

• Increased revenues by 35% within the six months as Territory Manager by incorporating IT to business operations.
• Developed compelling marketing communications that effectively conveyed the value message of the product or product line.
• Assisted in market development, product development, and networking through effective communication and leadership.
• Managed database & reported data through Excel, Power Bi, Web-based reporting tools, API integration, and CRM.
• Acted as the team lead and interacted with the client to plan, track and monitor project activities.
• Monitored program development, tested enhancements, participated in go-live activities and supported production.

• Provided leadership on the full range of business, leadership, technical and process improvement opportunities across a Supply Chain Region.
• Grew the transmission line to a 55% market share through new product development, acquisition integration into the product line.
• Focused on creating a work environment that engages employees at all levels in the business to help drive out unnecessary work, improve and simplify processes, and continually reduce costs.
• Developed analytical tools and reports (e.g., staffing models, rate models, procurement models, inventory models, stewardship models) in order to manage supply chain performance.
• Ensure that there is continuous improvement to standard logistics process, such as replenishment, data interchange systems, demand management, electronic data systems administration and related functions.

• Advertised, marketed and recommended menu options to guest to increase guest satisfaction.
• Created a welcoming environment for visiting guest providing a memorable dining experience.
• Exhibited pride by maintaining personal hygiene as well as providing a hygienic working environment
• Opened and closed restaurant independently, restocked depleted items daily, signed checks to distributors.

US

Human Resources, CEO/President Support, Employee Related Compliance, State Banking Compliance, Sales Support

Olean, NY, US

Bachelor Of Science - Bs, Computer Software And Media Applications

Master'S Degree, Communication And Media Studies

Master Of Public Administration - Mpa

Bachelor Of Science (B.S.), Public Safety And Emergency Management

Associate Of Applied Science, Occupational Safety And Health Technology/Technician

Education record