Jonathan Hope Email & Phone Number

Phoenix, Arizona, Us

• Maintained a 92% student retention rate by providing world-class service by linking education to careers.• Managing a team of 16 recruiting representatives• Established integrated, multi-channel print, web, direct marketing, sales and training socialization campaigns.• Report techniques to highlight trends, performance, coaching opportunities, and market development to the executive, marketing, and divisional leadership.• Coach and advise Enrollment department on academic programs, policies, and procedures• Effectively communicate, motivate, and inspire students through critical thinking, creativity, and problem solving.• Drive student success by leveraging prior experience to develop individualized academic milestones for students.• Help students overcome challenges within their degree program to stay on track to graduation.• Collaborate with other departments in reaching their goals through student interaction.• Assist with training newly assigned Academic Counselors with departmental goals.• Provide unique care for individuals by assessing the student's needs before planning and developing assistance with academics, class scheduling, and degree plans.

San Francisco, Us

Head of Customer success and the creator of educational content on the website, mobile application, and blogs. I am also responsible for user onboarding/retention, social media management including Twitter, Facebook, Instagram, Reddit, YouTube, Spotify Podcast, Discord and LinkedIn. I also contribute to the application testing and user interface design.Used platforms such as ZenDesk, Adobe Creative, GitHub, VS Code, Buffer, GitBook, Ghost, Discord, Telegram, Google Workspace, and MetaBase. • Maintained a client retention rate of 98% year over year by providing excellent customer service and proactively addressing client concerns and issues.• Developed and implemented a new customer onboarding process, reducing client churn by 15% within the first year of deployment.• Developed and implemented a comprehensive client educational program, including video tutorials and FAQs, leading to a 30% decrease in basic support inquiries.• Led the process re-engineering for support tickets, creating a more efficient triage system that improved response times by 35%.• Coordinated with sales and product teams to promote new product launches, leading to a 40% increase in first-week sales for new products.• Managed crisis communication on social media platforms, mitigating potential damage to the company's reputation.• Worked closely with the marketing team to develop engaging content, leading to a 30% increase in website traffic from social media platforms.• Grew social media following by 120% across all platforms (Instagram, Facebook, Twitter, LinkedIn) through creative campaigns and user-generated content.

Pasadena, California, Us

• Business College - Entrepreneurship, Leadership.• Utilized appropriate computer technology to enhance student learning process.• Incorporated higher-level learning and assisted the students to develop information literacy and problem-solving skills.• Worked closely with other adjunct faculty to create multi-media curriculum for both classroom and online instruction.• Received positive feedback from students and faculty based on instructional performance.• Initiated research and analysis of strategic loyalty marketing program resulting in white paper development and presentation to the strategy leadership team.

Singapore, Sg

• Specializing in Cryptocurrency, Mass Adoption, Educational Tools, DeFi and Economic Legislation.• Developed integrated marketing communications plans for product launches for digital and mobile offerings.• Conducted extensive research on the Internet to help with providing factual statistics into the articles/blogs.• Produce creative taglines, marketing materials and content for clients to increase brand awareness.• Deliver quality copy content and advocacy, guaranteeing best practice and sound marketing standards.

• Increased revenues by 35% within the six months as Territory Manager by incorporating IT to business operations.• Developed compelling marketing communications that effectively conveyed the value message of the product or product line.• Assisted in market development, product development, and networking through effective communication and leadership.• Managed database & reported data through Excel, Power Bi, Web-based reporting tools, API integration, and CRM.• Acted as the team lead and interacted with the client to plan, track and monitor project activities.• Monitored program development, tested enhancements, participated in go-live activities and supported production.• Built database and integrated with CRM system and managed SaaS applications to meet a variety of needs• Fully implemented all IT requirements for new sites to include site design, purchase and installation and configuration of all IT hardware to include server, hubs, routers, switches, wireless, VPN and end user systems.

• Provided leadership on the full range of business, leadership, technical and process improvement opportunities across a Supply Chain Region. • Grew the transmission line to a 55% market share through new product development, acquisition integration into the product line.• Focused on creating a work environment that engages employees at all levels in the business to help drive out unnecessary work, improve and simplify processes, and continually reduce costs.• Developed analytical tools and reports (e.g., staffing models, rate models, procurement models, inventory models, stewardship models) in order to manage supply chain performance.• Ensure that there is continuous improvement to standard logistics process, such as replenishment, data interchange systems, demand management, electronic data systems administration and related functions.

• Advertised, marketed and recommended menu options to guest to increase guest satisfaction.• Created a welcoming environment for visiting guest providing a memorable dining experience.• Exhibited pride by maintaining personal hygiene as well as providing a hygienic working environment• Opened and closed restaurant independently, restocked depleted items daily, signed checks to distributors.

Us

Human Resources, CEO/President Support, Employee Related Compliance, State Banking Compliance, Sales Support

Olean, Ny, Us

Bachelor Of Science - Bs, Computer Software And Media Applications

Master'S Degree, Communication And Media Studies

Master Of Public Administration - Mpa

Bachelor Of Science (B.S.), Public Safety And Emergency Management

Associate Of Applied Science, Occupational Safety And Health Technology/Technician

Education record