Jonathan Howell Email & Phone Number

San Jose, Ca, Us

“Believe you can and you're halfway there."

San Jose, Ca, Us

• Directed the planning, operations, system configurations and management of Cisco System’s global Unified Computing Systems product line with a quarterly budget of $25 million. • Managed, monitored, and implemented a global Elo Touch Solutions Loan Program for sales, reducing asset leakage by 95%, while recovering more than $2 million in assets from demo loans in just 1 year. • Lead Auditor for ISO 9001:2008 Quality Management System and 14001:2004 Environmental Management System Certifications. Managed, monitored, and implemented all ISO documentation maintaining compliance with ISO laws and regulations. Provided recommendations for business process improvements in addition to acting as designated Management Representative and liaison to 3rd party auditors.• Responsible for managing multiple vendors to established service level agreements. In just six months, propelled customer satisfaction scores from 78% to 94% and increased vendor performance scorecards by implementing several process improvements.

San Jose, Ca, Us

• Spearheaded several complex projects, including Cisco System’s New Product Introduction of Tandberg’s videoconferencing systems, implementation of Genesis’ ERP Systems, and drafted Statements of Work.• Developed quantitative, measurable key performance indicators with key stakeholders; and presented findings during Quarterly Business Reviews for multiple global clients.• Analyzed several medical insurance plans and selected a new provider, resulting in increased employee benefits while reducing costs by more than 50% annually. Managed HR responsibilities, including new employee orientation, payroll management, recruitment, interviewing of prospective candidates, implementation of employee training programs, company handbook and policy creation, and employee off-boarding procedures.• Collaborated with global marketing managers to create company content for corporate web sites, sales presentations, e-mail campaigns, and several other forms of corporate marketing collateral.

San Jose, Ca, Us

• Established demand forecast plans on over 10,000 SKU’s for EMEA countries, based on sales forecasts and historical customer demand, with a quarterly budget of $15 million.• Managed a new product introduction team specializing in supporting complex Bill of Material’s and multi-level configurations, ongoing revision changes, and new product launches. • Directed all production phase-out/phase-in schedules to secure End of Life products while, minimizing excess material exposure. • Developed weekly reports for key stakeholders to validate forecast schedules, provide detail around manufacturing backlogs, first-time fulfillment rate to KPI, and budget outlook based on total-spend-to-date.