Jonathan Huckaba Email & Phone Number

o Manage sales pipeline converting leads to new home sales - Exceeding yearly sales targets - Manage client data and communication records in SalesForce.com - Maintain communication with clients in person, on phone, and via email - Mockup client change requests and get pricing for custom design changes - Sell upgrade options to maximize commission - Network in a variety of markets to receive and provide business referrals - Manage relationships with Lenders to assist clients in obtaining financing - 100% Commission Based

Dillard, Or

Springfield, Oregon, Usa

• Manage HR software business processes for Symantec’s Talent Acquisition organization• Manage relationships with Third Party/Cloud vendors ensuring their software meets Symantec Talent Acquisition Team’s needs and resolve any issues in a timely manner • Manage Absence Management projects for Asia Pacific and European countries; moving multiple countries into Workday• Analyze and report on requests from Symantec HR Teams for integrations between company systems• Manage integration of compliance initiatives including Veteran and Disability self-ID, and California Sick-Time• Super User for recruiting and contact management systems including Workday Recruiting, Kenexa 2XBrassring Recruiting, and Avature• Project Manager for system/software integration and testing; working with global HR Team---- Prepare project plan including project timeline---- Define requirements and test objectives---- Build Project Team including acquiring testers (US and Global)---- Facilitate global meetings---- Continuously keep management and stakeholders informed as to progress---- Create test scenarios---- Work with Super Users to ensure system is ready for testing---- Schedule and manage testing---- Track issues; work with Super Users for quick resolution and retesting---- Complete testing within agreed timeline---- Regression testing• Manage User Acceptance Testing (UAT) for new functionality within Third Party offerings• Mergers and Acquisitions Lead for HR Information Systems Team, working under NDA• HR Information Systems Lead for company-wide onboarding initiative including Workday Onboarding• Build relationships with various Symantec teams (IT, Payroll, Benefits, Facilities, etc.) • Create best practices for communication of critical information to downstream systems • Assist with software and system testing for multiple HR teams• Analyze flow of employee information for newly hired employees from Kenexa to Workday

Springfield, Oregon, Usa

• Manage product release licensing; determine required licensing with PM and Development teams, build necessary templates and keys/files, and send to teams for review and testing • Manage cross-functional and global team ensuring Conference Room Pilots are completed successfully prior to product release dates• Lead contact for product licensing inquiries for a variety of business units including sales, support, product development, and legal• Manage licensing integration for acquired companies; drive acquired products to Symantec’s licensing standards• Manage customer escalations; track progress and reporting progress to stakeholders • Manage SalesForce.com/RightNow issue queues• Available 24X7 for any company licensing/product issues• Build relationships with a variety of business units in order to open lines of communication, building a more effective work environment• Work with off-shore partner to increase their productivity and streamline processes• Collaborate with other Pricing and Licensing teams on special projects• Train/coach new team members• Manage business/revenue critical end of quarter processes

Springfield, Oregon, Usa

• Draft and negotiate new Business Critical Services Datacenter, National, and Global contracts • Manage analysis of Symantec’s Special Pricing Authorizations and Special Terms Authorizations programs targeting misuse/overuse; saving the company from additional loss of revenue • Review proposed customer contract addendums with consideration of long-term ramifications and ability of Symantec Support to deliver on customer’s requests prior to contract completion• Manage redrafting of Symantec Support Policy; communicating with stakeholders at all levels throughout the company to ensure understanding of verbiage and obtain business unit approval• Assist managing the support integration of acquired and merged companies• Review current customer contracts to find what was agreed to and ensure customer receives correct entitlements• Authorize or declined temporary product support entitlements, for all customers globally, in accordance with company and accounting guidelines• Manage product End of Life processes for product support

Springfield, Oregon, Usa

• Manage End of Life processes for product support• Review customer contracts to find what was agreed to and ensure customer receives correct entitlements• Maintain integrity of support information on internal and external sites• Create Channel Announcements for new product/support offerings• Review proposed customer contract addendums with consideration of long-term ramifications and ability of Symantec Support to deliver on customer’s requests prior to contract completion• Educate sales, services, contracts, and support teams on newly designed support options and what each entails• Facilitate requests for creation of Special SKUs• Train sales representatives in use of Special Pricing and Special Terms Request Databases• Assist sales representatives with selling Symantec support options through emails, phone calls, and conference calls with customers• Authorize or declined temporary product support entitlements for customers in the Americas• Maintain knowledge of all Symantec Product offerings

Springfield, Oregon, Usa

• Lead for firewall licensing including hardware and software offerings• Liaise with Firewall Technical Support; open and improve communication between the groups facilitating effective customer handling• Expedited license key and file requests for customers experiencing network security laps• Resolved high-priority/high-visibility escalations for enterprise accounts• Established relationships with other Symantec teams• Communicated directly with internal and external customers to resolve product-licensing issues• Manage firewall hardware trade-in program for the Symantec Gateway Security 2.0 • Trained new agents on firewall licensing tools and techniques• Facilitated trainings for various Sales, Technical Support and Customer Service groups• Worked with a series of complex databases and accounting resources to balance and verify the legal product licensing of enterprise customers with the financial requirements of Symantec

Beaverton, Oregon, Usa

• Small and Medium Business (SMB) software solution sales• Manage pipeline for product renewals of SMB Corporate accounts ----Ask leading questions to find cross-sell opportunities ----Track sales and forecast for each quarter• Facilitate calls with customers and Sales Engineers to demo products and answer technical questions prior to purchase• Establish relationships with Symantec’s Channel Partners and customers to close deals and prospect for future sales opportunities• Instruct Symantec Channel Partners on correct product, part numbers, and quantity to meet customer needs/requirements• Initiate calls to non-telephone leads converting them into sales leads• Liaison between the Leads Qualification and Enterprise Customer Service teams; established better communication between the groups and facilitated more effective customer handling• Proposed ideas to marketing managers for changes to marketing material prior to distribution• Guided enterprise customers regarding appropriate products to ensure security in their network environment• Trained new Leads Qualification Representatives and temporary contractors

Master Of Business Administration (M.B.A.), Business Administration, 3.76

Bachelor’S Degree, Speech/Communications

Education record