Jonathan Hudson

Jonathan Hudson Email and Phone Number

Quality Assessor at Engen Petroleum LTD Goal Driven | Opportunist | Adventurer @ Engen
cape town, western cape, south africa
Jonathan Hudson's Location
City of Cape Town, Western Cape, South Africa, South Africa
Jonathan Hudson's Contact Details

Jonathan Hudson work email

Jonathan Hudson personal email

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About Jonathan Hudson

Experienced Quality Assessor, Commercial Sales Representative and Key Account Management Specialist with a demonstrated history of working in the oil & energy industry | Skilled in Negotiation, Petroleum, Contact Centers, and Management | Strong administrative professional.

Jonathan Hudson's Current Company Details
Engen

Engen

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Quality Assessor at Engen Petroleum LTD Goal Driven | Opportunist | Adventurer
cape town, western cape, south africa
Website:
engenoil.com
Employees:
3869
Jonathan Hudson Work Experience Details
  • Engen
    Quality Assurance Team Leader
    Engen Jul 2024 - Present
    City Of Cape Town, Western Cape, South Africa
    QUALITY ASSURANCE• Provides advice and guidance on compliance issues• Monitors the results of implemented corrective action• Ensures operational benchmarks are established, communicated and consistently applied• Directs and manages risk compliance issues• Develops and maintains a quality management system• Reviews CSC business processes at agreed intervals to ensure applicability• Analyses benchmarking information to ensure relevance• Monitors effectiveness of intervention by identifying measurements criteria and timelines• Implement efficiency improvements within the Quality Assurance environment using relevant automation tools.PEOPLE MANAGEMENT• Maintains employee relations.• Manages employee performance.• Trains, mentors and coaches subordinates.• Develops a challenging and rewarding working environment.• Identifies motivational drivers of staff.REPORTING AND ANALYSIS• Analyses data contained in various reports and makes recommendations.• Conducts internal quality audits against set operational benchmarks• Reviews audit reports including trends and individual \ team performance• Conducts root cause analysis on incident reporting according to established methodologies• Review customer satisfaction feedback and identify training or process gaps• Prepares monthly trend analysis reports for the whole of CSCSTAKEHOLDER MANAGEMENT/ENGAGEMENT• Establishes and maintains cross functional collaboration• Develops internal and external stakeholder networks• Manages stakeholder expectations• Consults and interacts with key internal and external stakeholders to improve customer service delivery.• Conduct calibration sessions between the QA evaluators and Team Leaders to ensure efficient and effective communication of customer wants and needs.
  • Engen
    Quality Assessor
    Engen Apr 2021 - Present
    Cape Town, Western Cape, South Africa
    To monitor and evaluate customer service interactions to ensure that the company’s standards are met and quality customer service is upheld.To add value by continuously driving service improvement. Raising awareness through feedback and providing recommendations for coaching & training
  • Engen
    Teleaccounts Representative
    Engen Dec 2018 - Mar 2021
    Cape Town Area, South Africa
  • Engen
    Key Accounts Management Support Agent
    Engen Jun 2007 - Nov 2018
    Cape Town, Western Cape, South Africa
    Responsibilities:• Account Management• Information Management• Quality Assurance• Customer Relationship Management
  • Pick 'N Pay Go Banking
    Portfolio Manager
    Pick 'N Pay Go Banking Jan 2006 - Jul 2006
    • Increasing customers benefits on savings, credit card, and current accounts

Jonathan Hudson Skills

Call Centers Project Planning Management Employee Training Business Process Improvement Surveying Reporting Customer Service Negotiation Performance Management Software Documentation Sap Petroleum Microsoft Excel

Jonathan Hudson Education Details

Frequently Asked Questions about Jonathan Hudson

What company does Jonathan Hudson work for?

Jonathan Hudson works for Engen

What is Jonathan Hudson's role at the current company?

Jonathan Hudson's current role is Quality Assessor at Engen Petroleum LTD Goal Driven | Opportunist | Adventurer.

What is Jonathan Hudson's email address?

Jonathan Hudson's email address is jo****@****oil.com

What schools did Jonathan Hudson attend?

Jonathan Hudson attended Mancosa, Buren High School.

What skills is Jonathan Hudson known for?

Jonathan Hudson has skills like Call Centers, Project Planning, Management, Employee Training, Business Process Improvement, Surveying, Reporting, Customer Service, Negotiation, Performance Management, Software Documentation, Sap.

Who are Jonathan Hudson's colleagues?

Jonathan Hudson's colleagues are Wandile Khumalo, Jeef Lumbala, Liam Cass, Ayanda Sibiya, Sbongile Makoro, Nghifekwena Peneyambeko, Brian Hemraj.

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