Senior Customer Experience Associate
Current• Assume lobby leadership, ensuring timely customer triage and assistance to maintain a minimum 90% customer satisfaction rating.• Contribute to sales targets by identifying and fulfilling 10 weekly sales opportunities, including account openings, credit processing, and managing at least 5 GICs per month.• Cultivate enduring relationships with a portfolio of over 100 clients, understanding their needs and providing tailored banking solutions.• Demonstrate technology proficiency by proactively introducing our mobile banking app to at least 15 clients per month, aiming for a significant 20% increase in app adoption while assisting clients in managing their banking needs.• Provide comprehensive Front Bank Teller training to at least five employees, leading to a remarkable customer satisfaction increase from 60% to 93% in the past 12 months.
