Jonathan Humphreys Email and Phone Number
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Jonathan Humphreys personal email
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Over 20 years of experience in Service Management working in mainly the telecommunications sector where i have developed valuable skills in Incident Management, Availability Management and Real time Operations. I am used to working in high pressure environments and working to tight time scales. A good communicator to all levels of the business and takes pride in getting the job done.
Ericsson
View- Website:
- ericsson.com
- Employees:
- 128421
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Service Delivery ManagerEricsson 2019 - Present
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Operations Centre ManagerEricsson Sep 2012 - Present• Co-ordinating and leading the response and activities of cross functional technical teams during planned and unplanned events ensuring key performance indicators are adhered to. • Managing and overseeing all major incidents involving the Major Incident Management Team and resolving parties through to resolution.• Escalating to Management leads when required to maintain important service level agreements and Key Performance Indicators. • Chairing daily conference bridges involving management leads and technical points of contact to provide a daily action plan of events. • Providing information to major stakeholders when involved in high priority incidents. • Providing 24 hour support to the off shore NOC in India.• Single point of contact for any security issues that may arise during a 24/7 shift.
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Operations Centre ManagerEricsson Sep 2013 - Oct 2014
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Major Incident ManagerEricsson Sep 2012 - 2013
Jonathan Humphreys Skills
Jonathan Humphreys Education Details
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Humberside University2.2
Frequently Asked Questions about Jonathan Humphreys
What company does Jonathan Humphreys work for?
Jonathan Humphreys works for Ericsson
What is Jonathan Humphreys's role at the current company?
Jonathan Humphreys's current role is Service Delivery Manager at Ericsson.
What is Jonathan Humphreys's email address?
Jonathan Humphreys's email address is jo****@****son.com
What is Jonathan Humphreys's direct phone number?
Jonathan Humphreys's direct phone number is 44 17 84 42 *****
What schools did Jonathan Humphreys attend?
Jonathan Humphreys attended Humberside University.
What skills is Jonathan Humphreys known for?
Jonathan Humphreys has skills like Service Management, Telecommunications, Service Delivery, Incident Management, Itil, 3g, Managed Services, Gsm, Ip, Core Network, Wcdma, Gprs.
Who are Jonathan Humphreys's colleagues?
Jonathan Humphreys's colleagues are Erick Perez Paredes, Radoslaw Donakowski, Dávid Móczár, Massimo Pannozzo, Sparsh Bali, Henrik Åsman, Xin Zhang.
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Property Investment Strategist | Co-Founder - Dare Property Group | Rent-To-Rent Specialist & Mentor For Aspiring Property Investors & EntrepreneursYork1halliwelljones.co.uk
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