Jonathan Payne Email & Phone Number

Chicago, IL, US

Greater Chicago Area

• Reporting to the Processing Operations Manager and responsible for leading a team of 3 direct reports providing customer fulfillment of daily operations. Responsibilities included stocking, picking, and shipping.
• Updated operational procedures for the department enabling the company to smoothly transition to outsource the functions or assign functions to other departments
• Maintained a perfect record for the team’s timely completion of all work specified within Service Level Agreements (SLAs)
• Mentored and guided team members and provided input for monthly performance reviews, contributing to increased level of team performance and team member development.

Downers Grove, IL

• Responsible for managing the Business Center Departments (copy/mail/hospitality), supervising 3 direct reports. Serve as the liaison between IST Management, the client and IST site employees. Create daily work and.
• Played a key role in assisting with internal and customer contract audits and contributed to the site achieving a 100% score for 2 consecutive years.
• Contributed to saving the business of an “at risk” customer, successfully regaining customer trust and resulting in the customer contract renewal of an additional 3 years.
• Recognized multiple times by the CFO for strong work ethic for working above and beyond in providing customer service.
• Trained, motivated, and developed team members including job specific training to raise levels of performance.
• Took Initiative in developing process improvements to create departmental efficiencies. Example: Establishing daily tasks and work schedules for the team to ensure clear roles and responsibilities. Previously, tasks.

Chicago, Illinois

• Responsible for serving as the liaison between DTI, the client's administration, and DTI site employees, directs in the orientations of client personnel to DTI's method of operation within the site. Promoted from mail.
• Received Manager of the Quarter award as Site Manager as recognition for performing multi-state implementations
• Successfully completed multiple implementations at new client sites in San Francisco, Nashville and Chicago which involved training of managers employees and specialists at the client site.
• Managed site operations and scheduling of staff ensuring coverage to promptly meet customer needs while minimizing overtime hours and controlling costs. working within budget.
• Maintained a high level of customer satisfaction by responding quickly and effectively to customers needs.
• Quickly learned products and services and served as go to resource for internal staff and customers on turnaround times, delivery schedules and customer guarantees.

Education record

Criminal Justice/Political Science