• Project management that is limited to client documents, legal agreements and publication handbooks that need special processing.• Lead the Publications Team of the department to insure accurate and timely output delivery by adhering to established quality and Firm brand standards.

• Accommodate document requests of all firm clients whether internal, external, other stakeholders, and third party Partners regardless of complexity to provide top-quality output.• To assess and process document requests that are limited to MS Word, Excel, PowerPoint, and Online Press Release Designing. Proofread and format non-firm documents and agreements to meet jurisdiction or global requirements. • Create tutorial videos and Quick Reference Guides about a process or processes that will be used for training.

• Handle all initial inquiries from phone calls, email, website, agents, and corporate leads and respond to them efficiently, timely, and appropriately.• Attend to various rate requests and prepare quotations as well as RFPs for corporate accounts.• Support the timely creation and execution of survey information, and Customs documentation and prepare a list of needed requirements from the client before the actual order and actively communicate status with both Business Development Managers and In-home Consultant teams including Warehouse personnel.

• Sales enablement and upselling by providing travel advice, facility features and presenting the best solutions for guest's reservation needs.• A brand champion using every guest interaction over the phone to educate guests about our brands and products, the services we provide and what we can offer for a more memorable experience.• Skillfully make use of tools and market insight to make creative decisions that will deliver the travel needs of our guests to drive revenue and guest loyalty.

• Promoted twice within 3 years while proficiently handling complicated billing problems and escalated customer complaints and requests over the phone and ensure that these complex issues get resolved to retain the customer's business and loyalty.• Effectively assisted and facilitated new hire onboarding and core sales training to new hire teams answering their questions and teaching them what to do and what solutions and options to provide our customers to better resolve their issues and also, train them to be customer service experts.

• Worked for the company for two years as a Customer Service Specialist providing excellent customer service and assistance, answering questions, assisting customers with their account, explaining their bills and educating them about the company's products and services over the phone.

• Receive reservation for accommodation from guests, either in person, by telephone, fax, or email. • Inventory management on daily occupancy to better manage incoming reservations and register guests, assign rooms and accommodate special requests whenever possible.• Answer guest's questions or inquiries and also practice conflict management by handling guest complaints and looking for the best option and solution to meet their needs.Perform cross-departmental communication through coordinating room status updates to all departments in the hotel updating them of all checked-in guests, scheduled checkouts, early check-ins, special requests, and day use rooms, and work with them in keeping room status reports up to date.